Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
Hello AlphaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 179 reviews with 2 stars · Clear filters
My mail order was lost and Hello Alpha did nothing to mitigate issue.
By Greg
Response from Hello Alpha· Oct 5, 2026
Hi Greg, I am sorry about this can you reach out in your support thread so we can get this taken care of for you?
I have been with Hello Alpha for several years. Sometime it works great other times not so great. Customer support is not helpful. There is a lack of continuity between healthcare providers. And to be sure each healthcare provider does not look at your chart.
By Cat B.
Response from Hello Alpha· Oct 5, 2026
Hi, Thank you for taking the time to share this, and we are sorry it has been uneven. Continuity matters, and so does knowing your history is in front of whoever you are speaking with. Please send us a message in your portal so we can look into this properly. Whether you write in your support thread or your provider message thread, it will reach us either way, and we will follow it up.
i am unable to login to my account and am awaiting feedback on my recent visit and next prescription. i have sent several emails with no response asking for help in this matter. any attempt to login takes me to the screen to see if i qualify, which i already have since i have my first Rx and had a follow up visit. Concerned i will have an interruption in medication and frustrated by lack of ability to obtain assistance in loggin in.
By Jack S.
Response from Hello Alpha· Aug 26, 2026
Hey Jack, Sorry about this. Can you try to hit forgot password for me and see if this works? If this does not then please use this form to reach out and we can get you access https://contact.help.helloalpha.com/servicedesk/customer/portal/10/create/113
I order from Hello Alpha fro only the 2nd time and the needles that I paid for did not come with my order. I chatted with you AI bot and that I didn’t get my needles for my Zepbound Qwickpen and it told me to take pictures of all that I received. You all didn’t trust me when I said I didn’t receive my needles. I was not happy having to do this but I did it. Then I waited for a call or text about my missing needles and I still hav not received a call or my needles I paid for. So now I will have to REUSE the last needle from my 1st order so that I can use my Zepbound for the next 4 weeks. Something that was so easy for you all to fix, made me soo dissatisfied and untrustworthy of you all because no one cared Real person cared to reach out to me and send me my needles..
By Mary
Response from Hello Alpha· Aug 7, 2026
Hi Mary, Thank you for reaching out! It sounds like there may be a quick misunderstanding—our team manages your prescriptions, but needle orders and payments are handled directly at pharmacy checkout. For your safety, please avoid reusing needles, as doing so can lead to infection or other complications. Moving forward, if you ever need a prescription written for additional needles so you can purchase them through your pharmacy, just send us a quick message in your portal and we’ll be happy to submit that for you! I apologize for any confusion this caused, and please let us know if there is anything else we can do to help!
Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.
By Katie B.
I don't feel like they are helping with what I need. Idk..
By customer
Response from Hello Alpha· Dec 10, 2024
Hi, We are very sorry you feel this way. Please reach out to us in your support thread and we will be happy to help answer any questions and help to make sure you have a great experience!
It’s been 3 weeks since my initial interview and still no meds.
By customer
Response from Hello Alpha· Sep 30, 2024
Hey, We are very sorry about this. Please see your patient portal as we have sent you a message.
The website is very hard to navigate. I still have not received my order.
By Sherri H.
Response from Hello Alpha· Sep 30, 2024
Hi Sherri, I apologize for this. I will message you in your portal. We will make this right for you
