Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Best Platform by far!!
By Katherine S.
Response from Headway· Aug 1, 2026
Hi Katherine, Thank you — "best platform by far" is exactly what we're working toward! We're so glad it's been a great experience, and we appreciate you taking the time to share it. – Adam
Very understanding of my financial situation, was super pleasant to work with. Their support is A+ tier, which I rarely ever say about a company!
By QS
Response from Headway· Aug 1, 2026
Hi , Thank you for this — we're so glad we could help and that the experience felt supportive. We'll pass your kind words along to the team. "A+ tier" made our day! – Adam
I was initially hesitant to join Headway as a clinician, but the smooth transition and ability to bring most of my clients onto one platform proved worth it. Now I can focus on what I love while Headway takes care of the administrative side of my business.
By Rachel O.
Response from Headway· Aug 1, 2026
Hi Rachel, Thank you for sharing this — we love hearing from providers who've made the transition and found it worth it. It means a lot that you're able to focus on your clients while we handle the administrative side. – Adam
the lady at headway that emailed me was great. the provider i found through headway was not.
By babydoglivesgmail.com
Response from Headway· Aug 1, 2026
Hi, Thank you for sharing this. We're really glad our team was able to be helpful — we'll make sure that feedback gets back to them. We're sorry the provider experience didn't live up to expectations, and we hope we can help you find a better fit if needed: https://care.headway.co/contact – Adam
You included bios on all the therapists. They were quite comprehensive. It helped me so much to chose an appropriate therapist.
By lesgluckmangmail.com
Response from Headway· Aug 1, 2026
Hi , Thank you for sharing this! We're glad the therapist bios were helpful in finding the right fit — that's exactly what we hope they do. – Adam
I got in writing a confirmation of my copay and that the insurance would be billed for the remainder. I got this before ever scheduling an appointment. They charged the full "estimate" of services to my card and when I pointed out the mistake they refuse to fix it. They are attempting to collect twice on this (which is a very common practice these days for medical/therapy providers apparently). They claim they will refund any difference, but why in the world would I trust them if they won't bill the way they promised in the first place. They are preying on people who need help and in my case someone who almost lost a child due to a tragic medical event that was extraordinarily expensive and stressful. They should not be allowed to prey on consumers like this.
By Tara M.
Response from Headway· Aug 1, 2026
Hi Tara, Thank you for sharing this. We understand you have serious concerns about billing — specifically about what was communicated to you regarding your costs before your sessions and what was subsequently charged. Because this involves account-specific insurance and billing information, we are not able to discuss the full situation publicly. Please reach out to our support team so the appropriate team can review your account and the information you received directly: https://care.headway.co/contact – Headway Support
i love headway! Reimbursements are excellent, i'm getting a nice number of clients on my caseload, You offer CEUs, and the EHR/platform is wonderful to work on.
By A shirt B.
Response from Headway· Aug 1, 2026
Hi, Thank you for sharing this — we love hearing it! We're glad the reimbursements, client referrals, and platform have all been such a good fit for your practice. – Adam
The support staff that helps you set appointments have been wonderful. Every time I spoke with someone they were kind, patient, and knowledgeable. I do wish the scheduling system between the therapist scheduler and Headway's appointment system was more reliable. I booked an appointment with my marriage counselor who had open appointments via Headway, but was actually booked, another therapist did not show to the scheduled session due to the break down between systems.
By T.M
Response from Headway· Aug 1, 2026
Hi T.M., Thank you for this — we're really glad the support team has made such a positive impression. We'll be sure to pass that along. We're sorry to hear an appointment didn't go as expected, especially for a first session. We understand how frustrating that can be, and we appreciate you flagging the scheduling reliability concern as something we can work to improve. – Adam
