Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Customer Service and professionalism.
By ELAINE W.
Response from Headway· Aug 1, 2026
Hi Elaine, Thank you for this! We're glad our team was able to be supportive and professional. We'll pass your kind words along. – Adam
Convenience, easy to use platform, IT assistance! Highly recommend. Headway takes care of everything for me!
By Melanie F.
Response from Headway· Aug 1, 2026
Hi Melanie, Thank you for the kind words and the strong recommendation! We're so glad the platform has been convenient and that our team has been able to take things off your plate. – Adam
Headway is keeping abreast of current policies and procedures for clinicians.
By Debra D.
Response from Headway· Aug 1, 2026
Hi Debra, Thank you for sharing this! Staying current and keeping our providers informed is something we take seriously. We appreciate you noticing. – Adam
I feel confident in my ability to run my own small therapy practice. I intentionally keep my caseload limited, and I continue to see three clients through Open Path because I believe people without adequate insurance should still be able to receive therapy at a reduced rate. I appreciate Headway because it helped me become credentialed and establish my practice. The woman who first contacted me was truly wonderful and helped me complete all the necessary steps, including navigating CAQH, which can feel overwhelming at first. My one frustration is that Headway recruiters continue contacting me through LinkedIn even though I am already a Headway provider. I cannot simply reply to let them know this; the only option offered is to schedule an appointment, which I have no reason to do. I wish recruiters would check whether someone is already affiliated with Headway before reaching out. The original representative who contacted me had clearly done that research and knew that I was not yet with Headway. I hope Headway will encourage its recruitment consultants to follow the same thoughtful approach.
By Joy L.
Response from Headway· Aug 1, 2026
Hi Joy, Thank you for sharing such thoughtful feedback. We're glad the credentialing and onboarding process was a positive experience, and we'll make sure your kind words reach the team member who helped you get started. Your point about recruiter outreach to existing providers is well taken — we'll pass this along to the appropriate team. – Adam
The app is user friendly and the pay is regular.
By Martha O.
Response from Headway· Aug 1, 2026
Hi Martha, Thank you for this! We're glad the app has been easy to use and that payments have been coming through reliably. We appreciate you sharing your experience. – Adam
I enjoy working for Headway the reliable and make my practice a lot easier and my patients a lot happier
By Michael E.
Response from Headway· Aug 1, 2026
Hi Michael, Thank you for sharing this! We're glad Headway has been making your practice easier to run and your patients happier — that's exactly the kind of impact we're working toward. – Adam
Súper ease of insurance auths getting paid EHR
By customers
Response from Headway· Aug 1, 2026
Hi there, Thank you! We're glad the insurance authorization and payment process has been working smoothly. We appreciate you sharing this. – Adam
Headway has made my practice more enjoyable by handling many of the cumbersome duties. I’m thrilled with the AI progress notes. Saving me much time and energy! I’m pinching myself! And, they frequently pay early!
By Vicky K.
Response from Headway· Aug 1, 2026
Hi Vicky, "Pinching myself" — that's the reaction we love to hear! Thank you for sharing this. We're so glad the AI notes and early payments have been making a real difference for your practice. – Adam
