Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Great support and effective EHR. Getting paid is easy and reliable.
By Robert D.
Response from Headway· Aug 1, 2026
Hi Robert, Thank you! We're glad the support, EHR, and payment experience have all been working well for you. We appreciate you sharing this. – Adam
Prompt, accurate response.
By Paul
Response from Headway· Aug 1, 2026
Hi Paul, Thank you! We're glad we could respond promptly and accurately. We appreciate you sharing this. – Adam
I like that it is free of charge, of course. I like the requirements of the session’s notes. After a while became easier for me to get help with my questions. I like that the payments are deposit on time. I just need to confirm sessions in a timely manner as sometimes, if I am late, payment is also late. In general, I am very satisfied with Headway.
By Maria Cecilia P.
Response from Headway· Aug 1, 2026
Hi Cecilia, Thank you for this — "reliable and serious business" is a wonderful way to put it! We're glad the platform and payment process have been working well, and we appreciate you sharing your experience. – Adam
I'm totally satisfied with Headway.
By Carolyn W.
Response from Headway· Aug 1, 2026
Hi Carolyn, Thank you! "Totally satisfied" is exactly what we aim for. We appreciate you taking the time to share that. – Adam
I like getting paid on time every two weeks. I like the credentialing process and the assessment tools and AI tools that safe time. The only thing I would improve is being able to get answers quicker and easier instead of waiting a day to talk or email someone. Perhaps a real person we can email or text if things come up that need immediate attention.
By Customer B.
Response from Headway· Aug 1, 2026
Hi there, Thank you for this thoughtful feedback! We're glad the payment timing, credentialing, and AI tools have been valuable. We hear you on wanting faster access to a real person for urgent needs — that's important feedback we'll make sure reaches the right team. – Adam
Good rates. I appreciate that they take care of administrative work. I like the messaging portal
By Jacqueline
Response from Headway· Aug 1, 2026
Hi Jacqueline, Thank you for sharing this! We're glad the rates, admin support, and messaging portal have been working well for your practice. – Adam
I’m like the pay rate with Headway.
By Ms. W.
Response from Headway· Aug 1, 2026
Hi Ms. Williams, Thank you for sharing this! We're glad the pay rate has been a good fit. We appreciate you taking the time to leave a review. – Adam
Easy on loading and credentialing-
By Missy N.
Response from Headway· Aug 1, 2026
Hi Missy, Thank you! We're glad onboarding and credentialing went smoothly — that's exactly what we aim for. – Adam
