Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Brings convenience to my practice.
By Dominica M.
Response from Headway· Aug 1, 2026
Hi Dominica, Thank you! Bringing convenience to your practice is exactly what we're here for. We appreciate you sharing this. – Adam
You promise and you deliver!
By MUMA
Response from Headway· Aug 1, 2026
Hi, Thank you — "you promise and you deliver" is exactly what we strive for. We appreciate you sharing this! – Adam
Great experience
By Christina M.
Response from Headway· Aug 1, 2026
Hi Christina, Thank you! We're glad it's been a great experience and appreciate you taking the time to share it. – Adam
Headway does all the work with the insurance companies and provides me a way to have clawback protection, so I can focus all my attention on client care.
By Gretchen P.
Response from Headway· Aug 1, 2026
Hi Gretchen, Thank you for sharing this! Being able to focus fully on your clients while we handle the insurance side is exactly the goal. We're glad it's working that way for you. – Adam
The main draw of Headway is the higher rates. I also find their note taking very easy to use and I appreciate the ability to send a lot of different forms to my clients as needed. The telehealth link has been fine for me and I have yet to have any issues. As for cons I do wish I would get any referrals through Headway but 4 months in and I have not gotten any. I also find the calendar the most frustrating to use, finding it does not always update correctly and it is hard to see all appointments on the month view.
By MB
Response from Headway· Aug 1, 2026
Hi there, Thank you for the balanced feedback — we're glad the rates, note-taking, and telehealth have been working well. We hear you on the referral volume and the calendar, and we'll make sure this gets to the right team. – Adam
I found it simple to use the platform and all the assistance from the Headway team.
By Charles S.
Response from Headway· Aug 1, 2026
Hi Charles, Thank you! Simple to use and supported by a great team — we're glad that's been your experience. – Adam
Headway has been the best experience, so glad I left my regular 9-5 job and started my practice! Headway supports me in a number of ways, allowing me to focus on what I do best, care for my clients and provide high quality therapy!
By Summer
Response from Headway· Aug 1, 2026
Hi Summer, This made our day — thank you! We're so glad Headway has been part of your journey into private practice. Hearing that you're able to focus on the work you love is exactly what we're here for. – Adam
I love Headway! The platform is user-friendly, efficient, and compensation is timely.
By Heather
Response from Headway· Aug 1, 2026
Hi Heather, "I love Headway" — we love hearing that! Thank you for sharing. We're glad the platform and compensation have been working well for you. – Adam
