Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Mark helped answer all my questions.
By Rebeca Brau M.
Response from Headway· Jul 30, 2026
Hi Rebeca, Thank you for the kind words — we're so glad the support experience was helpful and that you got the answers you needed. We'll pass the feedback along to the team! – Adam
Great experience, good rates, good support
By Carrie
Response from Headway· Jul 30, 2026
Hi Carriebeth, Thank you for sharing this — we're glad the experience has been a positive one. We appreciate you taking the time to leave feedback, and we'll pass your kind words along to the team. – Adam
Easy free billing and a some referrals with good provider support.
By Jeffrey K.
Response from Headway· Jul 29, 2026
Hi Jeffrey, Thank you for sharing this — we're glad the billing and referral experience has been working well for you, and that our support team has been helpful along the way. We appreciate you being part of the Headway network. – Adam
They are used by Orenda Psychiatry and never even billed my insurance, they just charged me $380. My insurance doesn’t have a claim on file. You can only talk to a bot. Horror company. They don’t bill insurance, they scam you out of money and leave you without a provider to maintain your antidepressants. How many others have been left in such a dangerous situation?
By customer
Response from Headway· Jul 29, 2026
Hi there, Thank you for sharing your concerns. We take these matters seriously — particularly when they involve access to ongoing care. Because this involves account-specific billing and care-related information, we're not able to discuss the details publicly. Please contact our support team directly so the appropriate team can review what happened and assist you: https://care.headway.co/contact – Headway Support
Great custom service
By Amanda
Response from Headway· Jul 29, 2026
Hi Amanda, Thank you for the kind words — we're so glad the experience left you feeling well taken care of. We'll make sure the team hears this! – Adam
The response was quick! And the solution was also quick. Both my client and I were satisfied.
By Brooke H.
Response from Headway· Jul 29, 2026
Hi Brooke, Thank you for taking the time to share this — it's wonderful to hear that both you and your client walked away satisfied. We'll pass the kind words along to the team! – Adam
Deb got back to me quickly when I had registration issues
By Cathy M.
Response from Headway· Jul 29, 2026
Hi Cathy, Thank you so much for taking the time to share this — we're really glad the experience felt responsive and helpful. We'll be sure to pass the kind words along to the team. – Adam
Beining to get more adjusted to the system and developing better SOAP NOTES , use to use DAP Notes in previous practices, overall I am more confident.
By Mark W.
Response from Headway· Jul 29, 2026
Hi Mark, Thank you for sharing this — it's great to hear you're gaining confidence as you settle into the platform. The adjustment from one documentation style to another takes time, and we appreciate you sticking with it. We'll make sure your feedback on the notes experience reaches the right team as we continue improving our tools. – Adam
