Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
My issue was resolved quickly and smoothly.
By April G.
Response from Headway· Aug 25, 2026
Hi April, Thank you for sharing this! We're glad we were able to get your issue sorted out quickly and smoothly — that's exactly the experience we want for every provider. – Adam
Lack of communication for credentialing.
By schedule
Response from Headway· Aug 24, 2026
Hi there, Thank you for sharing this. We hear your feedback about credentialing communication — we know that clarity and timely updates throughout that process matter a great deal. We'll make sure this gets to the right team. – Adam
Service connection
By Customer
Response from Headway· Aug 25, 2026
Hi Tracey, Thank you for sharing this! – Adam
I enjoy working for Headway. They have a great management & tech team, and they are fair to clinicians, offering some of the best rates I have found on any of the other platforms. Are you actually paying for platform service? Headway does not charge a monthly fee, and AI is included.
By Josephine Marie K.
Response from Headway· Aug 25, 2026
Hi Josephine, Thank you for this — what an endorsement! We're glad the rates, the team, and the platform tools have all been living up to expectations. No monthly fee and AI included — we agree that's a great deal! – Adam
Very Proficient and consistent, however there could be improvement on insurance coverage and actual out pocket cost for clients. The system says one thing while the client says the opposite and the client was correct.
By Nicole B.
Response from Headway· Aug 24, 2026
Hi Nicole, Thank you for the honest feedback! We're glad the experience has been proficient and consistent overall. We hear you on the insurance cost accuracy — that's important for both providers and clients, and we appreciate you flagging it. We'll make sure this gets to the right team. – Adam
The individual from Headway that reached to me, walked all the way through the room onboarding process was patient and very helpful.
By Mark C.
Response from Headway· Aug 25, 2026
Hi Mark, Welcome to Headway! We're so glad to hear the onboarding process felt supportive — being patient and thorough from the start is exactly what we aim for. We're excited to have you on board! – Adam
I love the platform but I wish I would get more clients.
By Ingrid J.
Response from Headway· Aug 24, 2026
Hi Ingrid, Thank you for sharing this! We're glad the platform has been working well for you. We hear you on wanting more clients — referral volume is something we take seriously and we'll make sure this gets to the right team. – Adam
Great for starters practice. Helped a lot.
By shashai T.
Response from Headway· Aug 25, 2026
Hi Shashai, Thank you for sharing this! We're so glad Headway has been a helpful foundation as you're getting your practice off the ground. We're excited to see it grow! – Adam
