Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Im so happy with my therapist and the EMDR that im recieving.
By GIDGET M S.
Response from Headway· Aug 26, 2026
Hi Gidget, Thank you for sharing this! We're so glad to hear you're having such a positive experience with your therapist. That's exactly what we hope for every client. – Adam
Marginal, for providers. Terrible, for clients. Barely able to keep their act together, their incompetence and business practices negatively impacting clients on a regular. Ex: clients routinely charged far higher rates than average; much worse: their inaccurate info leaves some clients owing thousands bc, many months after starting treatment and their plans "being verified", the company finally figures out they're NOT actually in network with the plan and now the client owes all that money out of pocket. Providers have to know to manually verify EVERY plan with them and not allow their AI to do it, and to tell clients to do the same on their end. I also had to contact my state's insurance commissioner over another type of billing problem that was, again, negatively impacting my client; it was magically fixed by them a few hours after I told them I'd done so, after several months of back and forth with them and no resolution. They refused to take any accountability for their mistake, in the end, or the truly adverse effect it had on the client. They also can't figure how contractors differ from employees (demands keep increasing on us, when all they are is, basically, a biller). Needed me to tell them laws in my state had changed; crickets until I reached out (6 months after law went into effect; I had just found out), then an email blast, so I guess I'm on their legal team now? Or.....they were just going to keep breaking that law until someone called them out? Neither choice is great. In the process of leaving. It's too bad, bc the idea was great. Their execution however is abysmal. On par with the insurance companies, in fact.
By L.C.
Response from Headway· Aug 26, 2026
Hi there, Thank you for sharing this. We take concerns about how billing and insurance verification affect clients seriously, and we hear that your experience has not met the standard you expect — or that we should be delivering. We'd like to address your specific concerns directly. Please reach out through our private support channel so we can look into this with the attention it deserves: https://care.headway.co/contact – Headway Support
Its so easy to work through Headway. They take care of all the hard parts so we can do the fun and meaningful stuff.
By Connie B.
Response from Headway· Aug 26, 2026
Hi Connie, Thank you for this! "The hard parts" taken care of so you can do the meaningful work — that's exactly what we're here for. We're glad it's landing that way. – Adam
I truly think the e headway platform and reimbursement is great. Unfortunately I cannot say the same for the referrals received from Headway. Other platforms provide adequate referrals.
By Matt M.
Response from Headway· Aug 25, 2026
Hi Matt, Thank you for sharing this honest feedback. We're glad the platform and reimbursement experience have been strong. We hear you on referral volume — it's something we're actively working to improve, and we'll make sure this gets to the right team. – Adam
Headway has made it easy for me to maintain my small solo practice business.
By Solo practice O.
Response from Headway· Aug 25, 2026
Hi Tahra, Thank you for sharing this! Supporting solo practitioners is something we genuinely care about — we're glad Headway has made running your practice easier. – Adam
It is always easy to get a hold of someone if needing questions answered. Your services allow me to accept insurance as I save valuable time not dealing with claims.
By Jim O.
Response from Headway· Aug 25, 2026
Hi Jim, Thank you for this! Easy access to support when you need it and getting your time back from claims management — we're glad both are delivering for you. – Adam
I think it makes it easy for me to have a Private Practice
By Vivian C.
Response from Headway· Aug 25, 2026
Hi Vivian, Thank you for sharing this! Making it easy to run a private practice is exactly what we're here for. We're glad it has been working well for you. – Adam
You need a phone line for clinicians. Your AI is really, really terrible!
By Kathleen C.
Response from Headway· Aug 24, 2026
Hi Kathleen, Thank you for the feedback — and we're glad Carmela was able to help! We hear you on the virtual assistant's limitations. Your feedback about needing a phone line for clinicians is something we'll make sure gets to the right team. – Adam
