Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Very grateful for the assistance!
By Heather M.
Response from Headway· Aug 25, 2026
Hi Heather, Thank you for sharing this! We're always glad to help. We appreciate you being such a dedicated part of the Headway community. – Adam
Headway evolves to meet the needs of therapists and clients, which I greatly appreciate.
By Thea C.
Response from Headway· Aug 25, 2026
Hi Thea, Thank you for this! Evolving alongside both therapists and clients is something we take seriously, and it means a lot to hear that it's being felt. We appreciate you sharing. – Adam
Replying promptly and working with my patients efficiently when there was a billing problem.
By Maria
Response from Headway· Aug 25, 2026
Hi Maria, Thank you for sharing this! Prompt replies and quick resolution when billing issues come up for your patients — that's exactly the kind of support we aim to deliver. – Adam
I’m a 31 year old man that is asking for help which is already hard enough. Then to have my first appointment in 13 years to just go ignored until I contact the support team was very frustrating wasn’t called till an hour and a half after my window I scheduled a second appointment for that guy Robert Folk to never even message me at all I am 2 hours after the windowed appointment and not a single forum of contact from him was made. Makes you want to stop trying all together.
By alex R.
Response from Headway· Aug 24, 2026
Hi Alex, We're really sorry this was your experience seeking care — especially for the first time in many years. What you're describing should never happen, and we want to help make this right. Please reach out to our support team directly so we can connect you with a provider who will be there for you: https://care.headway.co/contact – Headway Support
Have been working with headway for the past 2 years and very happy with my experience.
By Yeganeh J.
Response from Headway· Aug 25, 2026
Hi Yeganeh, Thank you for the kind words! Two years of happy experience means a lot to us — we're glad Headway has been a good fit for your practice. – Adam
Love it. I can Taylor my practice the way I want it. Ty
By Stephanie M.
Response from Headway· Aug 24, 2026
Hi Stephanie, Thank you! We love hearing that Headway gives you the flexibility to run your practice the way you want. That's exactly what we're going for. – Adam
Response was very fast
By Nora E M.
Response from Headway· Aug 21, 2026
Hi Nora, Thank you for sharing this! Fast responses are something we work hard to deliver — we're glad it came through when you needed it. – Adam
I already wrote a lengthy thorough review last week.
By Susan N.
Response from Headway· Aug 21, 2026
Hi Susan, We appreciate you sharing your experience and apologize that you received another review invitation — that shouldn't have happened. If there's anything outstanding with your account, our support team is here to help: https://care.headway.co/contact – Adam
