HeadwayReviews of headway.co

Response from Headway· Sep 15, 2026

Hi Patricia, Thank you for the feedback and for being part of the Headway network for the past few years! I hear you on referral volume — we know that's a top priority for many of our providers, and I want to make sure this feedback reaches our referrals team directly so they can look at your case specifically. We appreciate you sharing this, and we're always working to improve how we connect providers with clients. – Adam

Response from Headway· Sep 15, 2026

Hi Myra, Thank you for taking the time to share this feedback, and I'm sorry to hear about the frustration you've experienced with billing corrections on your account. That is not the experience we want for any of our provider partners. I can see our support team is already helping you with this, and I'll be sure to pass your feedback along internally so we can look at ways to make the billing correction process smoother for our providers. We appreciate you bringing this to our attention. – Headway Support

Response from Headway· Sep 15, 2026

Hi there, Thank you so much for sharing this — it means a lot to hear that Grace has been able to support you through hard times. We're grateful to have her as part of the Headway community, and we'll be sure to pass along your kind words. Wishing you continued progress on your journey! – Adam

Response from Headway· Sep 15, 2026

Hi Autumn, Thank you for the thoughtful, balanced feedback, and for being part of the Headway community these past couple of years. We're glad the claims protection and multi-payer credentialing have been working well for you. I also want to acknowledge the friction points you called out. Documentation requirements, note-closure timing, and pre-session assessments are intentional parts of how we support compliant, high-quality care, but feedback like yours is exactly what we use to look for ways to make those steps lighter for providers — I'll be passing this along to our product team. I also saw you'd been dealing with a two-factor authentication issue that was blocking your portal access. I'm glad our support team was able to get that resolved, and I'm sorry for the disruption while it was ongoing — we're looking into what caused it so it doesn't recur. If reimbursement rates on any specific payer are a continued concern, we're happy to talk through your options directly. Thanks again for taking the time to share this. – Adam

Response from Headway· Sep 15, 2026

Hi Ricky, Thank you so much for the kind words! We're thrilled to hear our support team went the extra mile to make your experience enjoyable and satisfying. We'll be sure to pass this along to the team — feedback like yours means a lot. Thanks again for being part of the Headway community! – Adam

Response from Headway· Sep 11, 2026

Hi there, Thank you! Glad we could get all your questions answered. – Adam

Response from Headway· Sep 11, 2026

Hi Marcy, Thank you! So glad we've been able to stay open and responsive to your needs over the years. – Adam

Response from Headway· Sep 11, 2026

Hi Jennifer, thank you for sharing this. Billing questions can be frustrating to work through, and we want to make sure everything is squared away on your account. If there's anything still unresolved, please reach out to our support team directly so we can take a closer look: https://care.headway.co/contact – Adam