Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
he was a pleasure to work with
By eric
Response from Headway· Sep 15, 2026
Hi Eric, Thank you so much for sharing this! We're glad your first session went well and that you had a great experience. We appreciate you taking the time to leave this feedback, and we hope your care continues to go smoothly. – Adam
The AI note scribe is such a major help. Great job!
By A C.
Response from Headway· Sep 15, 2026
Hi Tara, Thank you so much for the kind words — we're thrilled to hear you're happy with the platform! We appreciate you taking the time to share this, and we're glad to have you as part of the Headway community. – Adam
Very happy with this platform
By Tara D.
Response from Headway· Sep 15, 2026
Hi Tara, Thank you so much for the kind words — we're thrilled to hear you're happy with the platform! We appreciate you taking the time to share this, and we're glad to have you as part of the Headway community. – Adam
Overall Headway is great — probably most because they take care of insurance verifications and then guarantee payment after they verify insurance. It’s also helpful how they take care of collecting deductibles and copays. The customer service is good and conscientious. The one hesitation I have is their pay is starting to be non competitive when Tricare, Medicare and HealthNet all update their pay rates at least to keep up with inflation and then some. Another thing is Headway says they have something like a 15 to 20% take on the pay which is fine, but I’ve noticed they take a huge chunk for Cigna — like 50% maybe as determined from what they collect from patients for the high deductible claims. I’d prefer to add Cigna patients to Headway as well, but the pay is way too low.
By Cara N.
Response from Headway· Sep 15, 2026
Hi Cara, Thank you so much for this thoughtful, detailed feedback — and for being part of Headway for over two years! We're glad the insurance verification, payment guarantee, and support experience have been working well for you. I also want to make sure your rate feedback, including your thoughts on Cigna specifically, gets in front of our payer rates team. We take this kind of input seriously as we think about how to stay competitive for our provider partners. Thanks again for sharing this — it genuinely helps us improve. – Adam
Your help response team is very slow. When we have a technical issue it is usually crucial and most of the time about our connection difficulties. Usually response time is the next day. By then it is too late. We need someone who can help us with emergencies in tech issues.
By Marilyn L.
Response from Headway· Sep 15, 2026
Hi Marilyn, Thank you for the honest feedback, and I'm sorry for the frustration you've experienced with response times on time-sensitive issues — that's exactly the kind of situation where speed matters most. I can see from your recent ticket regarding a client's insurance transition that this took longer than it should have, with some back-and-forth that added confusion rather than resolving things faster. That's not the experience we want, and I'm making sure this is shared with our support and product teams so we can look at how urgent, time-sensitive requests get prioritized. Thank you for bringing this to our attention. – Adam
Headway has been so seamless and engaging, and customer service is effortless.
By Candace F.
Response from Headway· Sep 15, 2026
Hi Candace, Thank you so much for the kind words! We're thrilled to hear that Headway has felt seamless and that our customer service team has made things easy for you. We'll be sure to share this with the team — it means a lot! Thanks for being part of the Headway community. – Adam
easy to access support and help staff is very responsive and helpful
By Beck T.
Response from Headway· Sep 15, 2026
Hi Beck, Thank you so much for the kind words! We're glad to hear the platform has been easy to access and that our support team has been responsive and helpful. We'll be sure to share this with the team — it means a lot! Thanks again for being part of the Headway community. – Adam
Therapist at times do not show up but charge cancellation fees. Unacceptable! Headway made sure I received my funds!
By Mzz M.
Response from Headway· Sep 15, 2026
Hi there, Thank you for sharing this, and we're glad our team was able to step in and help make things right regarding the cancellation fee. We want every client to feel confident that we have your back when something like this comes up, so please don't hesitate to reach out if you ever run into a similar situation. Thanks for giving Headway a chance to fix this for you! – Adam
