Customer service
Thank you for your help
By Gina S.
Response from Headway· Sep 11, 2026
Hi Gina, You're so welcome! Thank you for the kind words. – Adam
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Thank you for your help
By Gina S.
Response from Headway· Sep 11, 2026
Hi Gina, You're so welcome! Thank you for the kind words. – Adam
Easy platform to be a provider and a patient!
By Stacy P.
Response from Headway· Sep 11, 2026
Hi Stacy, Thank you! Love hearing that the platform works well for you from both sides. – Adam
Headway provides interesting training for the employees. Town Halls are helpful
By Veronica M.
Response from Headway· Sep 11, 2026
Hi Veronica, Thank you! So glad the training and Town Halls have been valuable for you. – Adam
Lots of autonomy and a great structure. Highly recommend for seasoned therapists.
By Krista Z.
Response from Headway· Sep 11, 2026
Hi Krista, Thank you! Glad the balance of autonomy and structure has been a great fit for your practice. – Adam
Headway does a remarkable job with the use of AI to help with writing progress notes. They send reminders to submit the session note on time. Payments are made accurately and on time.
By Helen S.
Response from Headway· Sep 11, 2026
Hi Helen, Thank you! So glad the AI documentation tool, reminders, and payment accuracy have been working well for you and your team. – Adam
Headway offers options ad doesn't require the therapist to violate HIPPA policies . Working on platforms such as these with billers can be frustrating since billers want to direct therapists to use assessments and follow their policies which often is in direct violation to HIPPA. Headway is flexible and does not promote their own documents to therapists which is refreshing.
By Alice B.
Response from Headway· Sep 11, 2026
Hi Alice, Thank you! We're glad our approach gives you the flexibility to practice the way you see fit, without compromising on compliance. – Adam
Everything is so conveniently easy. I really enjoy
By Marchella D.
Response from Headway· Sep 11, 2026
Hi Marchella, Thank you so much for the kind words! – Adam
Great experience and easy access
By Abimbola O.
Response from Headway· Sep 11, 2026
Hi Abimbola, Thank you! So glad the experience has been great and access easy for you. – Adam