Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Adequate clinical feedback. Predictable payouts. Thank you.
By Sergio G.
Response from Headway· Jul 14, 2026
Hi Sergio, We’re glad the clinical feedback has been helpful and that payouts have felt predictable. Thanks for taking the time to share your experience. – Adam
Great intro conversation - however I cannot find a link to fill out info for my first session. Follow-up with link would be very helpful especially given the high fee of they cancel.
By LW
Response from Headway· Jul 14, 2026
Hi LW, We’re glad the intro conversation went well. If you still need help finding the right form or account link, please reach out here so our team can help: https://care.headway.co/contact – Adam
Great customer service and prompt responses!
By John S.
Response from Headway· Jul 14, 2026
Hi John, We’re glad to hear the team provided prompt and helpful service. Thanks for taking the time to share your experience. – Adam
Everything is always so easy with Headway and free of stress!
By Jeff S.
Response from Headway· Jul 14, 2026
Hi Jeff, We’re so glad the experience has felt easy and stress-free. Thanks for taking the time to share this — we’re grateful to support your work. – Adam
Headway is a great platform that makes the overall process of finding a therapist simple from start to finish. My concern regarding insurance was resolved expediently by a Headway customer service team member.
By LC
Response from Headway· Jul 14, 2026
Hi LC, We’re glad Headway made it simple to find a therapist and that our team was able to help resolve your insurance concern quickly. Thanks for taking the time to share your experience. – Adam
EAP clients sometimes have trouble adding themselves. When an EAP client dose alate cancelation or no-show system doesn't allow us to charged the late fee
By Tabula R.
Response from Headway· Jul 14, 2026
Hi Tabula, Thank you for sharing this feedback. We understand that EAP client workflows can add complexity, especially when it comes to setup and cancellation or no-show fee handling. We appreciate you calling this out and will share it with the team as we continue improving the provider experience. – Adam
Good service
By Deric S.
Response from Headway· Jul 14, 2026
Hi Deric, We’re glad to hear you had a good experience. Thanks for taking a moment to share this. – Adam
The Headway helpdesk, Kent, who replied to my request very quickly. He did a great job communicating and keeping me informed. The specialized team also handled it for me and was incredibly helpful. I appreciated the tremendous support that Headway provided. Thank you!
By Jennifer
Response from Headway· Jul 14, 2026
Hi Jennifer, We’re so glad Kent and the specialized team were able to help quickly and keep you informed along the way. Thank you for recognizing the support you received — we’ll make sure your feedback is shared with the team. – Adam
