Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Quickly responded to my copayment question. Thanks
By grhagan
Response from Headway· Jul 14, 2026
Hi, We’re glad the team was able to respond quickly and help with your copayment question. Thanks for taking the time to share your experience. – Adam
Helpful Fast response Polite
By Dina M.
Response from Headway· Jul 14, 2026
Hi Dina, We’re glad the team was helpful, quick to respond, and polite. Thanks for taking the time to share your experience. – Adam
Seamless! Reduced all my worry about going out in my own.
By Sherry B.
Response from Headway· Jul 14, 2026
Hi Sherry, We’re so glad the experience has felt seamless and supportive. Starting out on your own can feel like a big step, and we’re grateful Headway has helped make that feel easier. – Adam
I have enjoyed working with Headway. Our business alliance has been good.
By Caroline A.
Response from Headway· Jul 14, 2026
Hi Caroline, We’re happy to hear that working with Headway has been a positive experience. Thank you for sharing this — we appreciate the partnership. – Adam
Got on the portal for my appointment 15 to 20 minutes early could not login due to settings in the app blocking camera and microphone reached out to technical support. No contact no callback reached out to the provider no contact no call back until 10 PM that night they would not reimburse the charges for the canceled appointment even though I was in the waiting room until after the appointment had finished. Worst app I have ever used run. Do not walk away, run far away from this app. They would not reimburse me the $125 cancellation fee the provider was rude and unapologetic about the charges and would not reschedule. never using this app again. Disputing the charges as a chargeback if they do not refund Me. Horrible customer service. If it were a real medical emergency that person would have died. Shame on you headway!
By Ian Y.
Response from Headway· Jul 14, 2026
Hi Ian, We understand how frustrating it can be when technical issues interfere with accessing an appointment, especially when billing questions follow afterward. We’d like our team to review what happened and help with any account-specific questions related to the appointment and charge. Please reach out here so we can look into this further: https://care.headway.co/contact – Adam
The fact that you reviewed the insurance information regarding my son and made everything right.
By Jamari B.
Response from Headway· Jul 13, 2026
Hi Jamari, We’re glad the team was able to review the insurance information and help get things corrected. Thanks for taking the time to share your experience. – Adam
Good so far…just don’t ever get leads. Never one…
By Craig D.
Response from Headway· Jul 13, 2026
Hi Craig, Thank you for sharing this feedback. We’re glad things have been good so far, but we understand that client referrals are an important part of the provider experience. If you’d like help reviewing your profile setup or ways to strengthen visibility on the platform, please reach out here so our team can take a closer look: https://care.headway.co/contact – Adam
Great experience so far with what you have to offer and it is greatly appreciated you keep evolving. I am an LMFT and do alot of couples which rates are usually $25 less than other codes. Would love this rate to be negotiated higher. I have talked to many therapists and my colleagues agree it is more difficult with 2 or more in a session and would like the rate to reflect that. My colleagues have also said they don't offer couples therapy as much because of this. Also, I would like them to be able to sign up together. Thank you
By Michelle S.
Response from Headway· Jul 13, 2026
Hi Michelle, Thank you for sharing such thoughtful feedback. We’re glad your experience with Headway has been positive so far and that the platform continues to feel valuable as it evolves. We also hear your points around couples therapy, rates, and making it easier for people to sign up together. That feedback is helpful as we continue improving the provider and client experience. – Adam
