Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
My questions have been answered quickly.
By Johanne L.
Response from Headway· Jul 16, 2026
Hi Johanne, We’re glad your questions were answered quickly. Thanks for taking a moment to share your experience. – Adam
Great experience
By Marta F.
Response from Headway· Jul 16, 2026
Hi Marta, We’re glad to hear you had a great experience. Thanks for taking a moment to share this. – Adam
The initial process was extremely easy.
By angie
Response from Headway· Jul 16, 2026
Hi Angie, We’re glad the initial process felt easy and straightforward. Thanks for taking a moment to share your experience. – Adam
Quick response
By Patrick R.
Response from Headway· Jul 16, 2026
Hi Patrick, We’re glad the team was able to respond quickly. Thanks for taking a moment to share your experience. – Adam
Highly professional- very responsive
By Jeffrey L.
Response from Headway· Jul 16, 2026
Hi Jeffrey, We’re glad to hear the team was professional and responsive. Thanks for taking a moment to share your experience. – Adam
I appreciate the speedy follow up with my insurance review. It would be nice if there was a live help desk. I don’t have much faith in chatbots but this process worked.
By Ehrin M.
Response from Headway· Jul 16, 2026
Hi Ehrin, We’re glad the insurance review follow-up was speedy and that the process worked well for you. We also hear your feedback about wanting a live help option — that’s helpful as we continue improving the support experience. Thanks for taking the time to share this. – Adam
It's impossible to get customer service assistance about the platform in a timely fashion. The AI chat bot is extremely inefficient. It provides the same answer over and over and you end up in a circular conversation with the thing. It's impossible to speak to an actual person. You do get email responses for important items once you convince the chat, but you need a person. Email responses take a day or two.
By Georgina O.
Response from Headway· Jul 16, 2026
Hi Georgina, Thank you for sharing this feedback. We understand how important it is to get timely, clear support when platform questions come up. We hear your concerns about the chat experience and wanting an easier path to a person when more help is needed. We’ll share this feedback with the team as we continue improving the support experience. – Adam
I’m not getting replies on a timely basis.
By carmengreensteinlcswgmail.com
Response from Headway· Jul 16, 2026
Hi Carmen, Thank you for sharing this feedback. We understand how important timely replies are when you’re trying to get questions answered or issues resolved. We appreciate you calling this out and will share it with the team as we continue improving the support experience. – Adam
