Helpful staff
Helpful staff. Prompt delivery. Great service.
By Patricia
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
Helpful staff. Prompt delivery. Great service.
By Patricia
Ordered for my father & he likes them better than other brands.
By AP
The quality of your butterfly is,nt as good as the originall
By Albert G.
Response from HDIS· Dec 16, 2019
Thank you Albert for your feedback. We have passed along this information directly to the manufacturer. We are hopeful product improvements can be made. Thank you
The only reason I didn't give HDIS.com 5 stars is because their search engine on their website doesn't work right and ai couldn't find a product that I've always ordered, so, thinking that the product was discontinued, I ordered an inferior product. Today I looked up the product by the part number and, sure enough, there it is -- not discontinued! Now I'm stuck with 3 pkgs of a product I didn't want. I do have to say that their customer service is exceptional. When the USPS forwarded my order to the wrong address, HDIS immediately sent me a replacement order overnight via FED-EX! I'm very impressed! Just know that if you search for a TYPE or Brand of a type of product (Reassure booster pads), you will not see them all. You will need the part/product number to find it on their website.
By Karla K.
Everything arrived on time and was just what I ordered.
By Howard
the order came in about a week but , the order was damaged and had to call them to replace some missing items.
By Bonnie
Very timely deliveries - expedited when necessary! Personable customer service that is exemplary! Product offers quality and perfect size selection.
By Janice
I am very pleased with my experience with HDIS. I have fond them to be most helpful and knowledgeable.
By Betty D.