Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
Good customer service. Representative seemed caring. Shipment was speedy. I wish I did not have to use HDIS to begin with ....I am saddled with this aggravating and frustrating symptom until I die and medicare does not pay for the cost !
By John
Response from HDIS· Apr 1, 2015
Thank you for your feedback. We appreciate your business!
I emailed a question to customer service a couple of days ago and have not yet received an answer.
By Judy
Response from HDIS· Apr 1, 2015
Thank you for your feedback. I am so sorry for the delay in response to your inquiry. We will be in touch shortly. For a faster response, please give us a call or chat with us online during normal business hours. We will be available tomorrow at 8am CST.
I am very satisfied with the home delivery service of the Tena products we need for my mom. They are always on time and staff is very helpful when changes need to be made. I have also ordered other home health aide products and have been very satisfied with the products and the timely delivery.
By Denise
I am very satisfied with the home delivery service of the Tena products I need . They are always on time and staff is very helpful when changes need to be made. I have also ordered other home health aide products and have been very satisfied with the products and the fast delivery. Thank you so much, Ken Fougère
By Ken F.
Response from HDIS· Apr 1, 2015
Thank you for your feedback. We appreciate your business!
A friend gave me an HDIS catalog and recommended I give the company a try. My first order came very quickly. Unfortunately I ordered the wrong size so I tried again. The second order arrived even more quickly. I'm very satisfied with the company and our relationship will continue.
By Kenneth and G.
Response from HDIS· Apr 1, 2015
Thank you for your feedback. We appreciate your business!
Everything was great as far as the order was concerned. Shipping was quick. My concern is price. I got much more product at Sam's Club for much less money.
By Jo
Response from HDIS· Apr 1, 2015
Thank you for your feedback. We offer a wide variety of products for all price points. Our Reassure product line offers premium products without premium prices. Please let our customer care representatives know about your cost concerns, and they will send you Reassure samples that compare to products you already use. We are happy to find ways to help save you money.
I was told I would get a return call about returning items that my mom no longer used. I had to call back and then wait for another return call which said no items could be returned except reusable pads for bed and that a return label would be sent and a charge of $10 would go against the card used for purchase. No label was sent but I got a $10 invoice in mail. I am so disappointed in the service and the refusal to take back items not used by my 86 year old mother on a fixed income and all I got was a bill for $10 without a label. JoAnn Franklin daughter of Jeanne Bardol
By Jeanne B.
Response from HDIS· Apr 1, 2015
Thank you for your feedback. We are very sorry for your experience. I am forwarding your concern to a customer care representative, and they will follow up with your shortly.
I had done business with this company years ago, but no longer had need of their products. When my Mother's physician ordered a product that none of our local drug stores carried, we were advised by all of them that they could not order the product either. I subsequently ordered the product from the manufacturer, but later found it through this company at nearly $20.00 in savings, plus the generous coupon allowance. I am very impressed with the service, prices and rapid shipment of her orders. Would recommend this company to anyone.
By MJM
Response from HDIS· Apr 1, 2015
Thank you for your feedback! We appreciate your business!
