Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
136 reviews
Hat ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Hat Club (hatclub.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
136 approved reviews, newest moderated first
I ordered a fitted hat 3x’s and my order was cancelled all 3x’s. My last response from them was that someone will be able to respond soon. No response yet. I will not be ordering from them and I do not recommend.
By Danita H.
Great company they always get it out quick correctly quality products
By Mike M.
Best hats in the all word
By El R.
Whatever you do, don't buy from Hat Club. This company charges an arm and leg for "premium" hats, but you end up getting cheap oddly shaped caps. And when you decide to return, they'll charge you a fee and all the shipping cost. No thank you, fool me once and I'll never buy from this company again. Highly recommend avoid
By Jake B.
I wouldn’t give them any stars the company has a ridiculous return process and a hat priced at $52 is now costing me close to $80 dollars. I paid for the shipping to send it back for an exchange due to the wrong size ( even though I used the sizing chart) and now I have to pay to get my hat shipped back because they rejected my return due to damage. The damage was during the shipping the hat looked like it was folded in slightly in the pictures they sent me. The only option was to pay for the shipment back to me or to have them donate to charity! I have never heard of a company “donate to charity”. Why don’t you at the very least just send me my crap back so I can get rid of it myself. I can imagine there charity is reselling. This company will scam you every way possible during a return. I will never purchase from them again and I suggest anyone buying, Not to buy from hat club and buy from anywhere else instead!
By Betsy
Great brand and even better hats! Always a hat I can find to rock with! And great customer service!
By Todd L.
I’ve been a Hat Club shopper since I first heard about them back in 2012, and have placed well over 100 orders since then. Only one time have I ever had a package get stolen, which was back in 2021, and the customer service team sent me a brand new hat without charging me. Which was amazing, to say the least. I will continue to shop with Hat Club for the foreseeable future. Their hats are top notch, their shipping time is extraordinary and they always seem to be ahead of the game when it comes to new products.
By Alan
Very good shipping and cool selection of hats. They had a lot of hats I've never seen before and I feel like I had options for days.
By Rob
