Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
36 reviews
MadpaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design backpacks, bags and accessories that are playful, a bit rebellious and refuse to be ordinary.We break from the mold with unusual styles that feature eye-catching 3D shapes, cool textures and vibrant color palettes. Our bags are created in limited runs, ensuring exceptional quality for a one-of-a-kind look.Madpax is for those who dare to be different.
Madpax (madpax.com) has 36 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
36 approved reviews, newest moderated first
Even though the backpack I ordered looked a bit too hip and cool for my lifestyle, I have to give the company 5 stars. The UPS store representative folded the product over in the process of returning it. The owner informed me that the bag got creased in the box and he could not resell it, but advised he was going to give a full refund as a show of good faith. I really appreciated that.
By Rebecca R.
Everything is great !
By Helga
The experience was good. Communication was good. The bag is amazing but!!! Smaller than similar bags we bought in the past. The size was not clear. Thank you.
By Revital B.
Response from Madpax· Apr 23, 2025
Hi. Thanks for the review! I appreaciate you. i am so sorry to hear you weren't satisfied with the size of the bag. We offer three sizes large standard backpacks, daypacks which are aobut 4 inches shorter than the larger backpacks and mini backpacks. I hope this helps. All bags are returnable for exchange but as a small company we cannot cover the cost of shipping. We do want you be satisifed. Please reach out if we can help!
👍👍👍👍Thanks
By Olia S.
Response from Madpax· Apr 23, 2025
You are so welcome...but thank you for loving Madpax!
I have bought 3 for my grandson and he loves them!!
By Jen
Response from Madpax· Apr 23, 2025
Thanks for your wonderful review! We truly appreciate you taking the time to write in and let us know about your grandson! Be well!
Stable, stylish everyday friend, just love it
By Brigitta S.
Response from Madpax· Apr 23, 2025
Love that! So glad you are loving your Madpax! We love you Brigitta!
My bag broke only after one use and MadPax customer service sent me a new one free of charge!
By Tonia H.
Response from Madpax· Jan 6, 2025
We stand behind our bags! So glad you were happy with our service and your Madpax. If you share photos online please tag us @madpaxofficial!
The bags are great and Kathry and Mike give an excellent service.
By Yolanda A.
Response from Madpax· Jan 6, 2025
Thank you Yolanda! We think you're AWESOME! Enjoy your Madpax!
