Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
36 reviews
MadpaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design backpacks, bags and accessories that are playful, a bit rebellious and refuse to be ordinary.We break from the mold with unusual styles that feature eye-catching 3D shapes, cool textures and vibrant color palettes. Our bags are created in limited runs, ensuring exceptional quality for a one-of-a-kind look.Madpax is for those who dare to be different.
Madpax (madpax.com) has 36 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
36 approved reviews, newest moderated first
It was clear process of delivery and all steps. Easy to monitor where the package is and delivery was on time.
By Ieva
Response from Madpax· Oct 7, 2024
Thank you Leva! So glad it was a transperant and easy process to get your Madpax! We truly strive to offer the BEST customer service and EVERY customer is important to us. Your support means the world to us!
Love everything about this company! Great products... fun, well-made and wonder...full in every way. Not only that, the customer service is terrific. Love my Madpax... They make me happy... along with most of the folx who see them. :) leesabee...
By Lisa B.
Response from Madpax· Sep 11, 2024
Hi Lisa! Thank you for writing such an amazing review! Our customers are THE BEST! We are a husband and wife team...self-funded and passionate about our bags as well as customer service. Hearing this makes our day! Please share with us how you wear your Madpax by sending to [email protected] or tag us on social @madpaxofficial. We hope you have an amazing day and many fun adventures and conversations with your Madpax!
Wonderful experience My daughter is in 3rd grade and let’s say she’s turning heads everywhere she go
By chanette W.
Response from Madpax· Sep 3, 2024
Hi Channette...thank you from the bottom of our hearts for this amazing review! We appreciate you and love that your daughter is turning heads! Super cool and not surprising at all as most people have never seen a Madpax! We hope you will tag us on social with a great photo of your daughter @madpaxoffical.com or send to [email protected]. Thanks so much again!
Great price and services
By Stefano B.
Response from Madpax· Sep 3, 2024
Ah! Thanks so much Stefano! We so appreciate you and loving our bags...we hope you will show us how you wear Madpax by tagging us on social @madpaxofficial or sending a photo to [email protected] so we can post! We are coming out with new bags so make sure you are on our email list! Cheers!
Very good bags
By Diana M.
Response from Madpax· Sep 3, 2024
Thank you Diana! I am so pleased you love your Madpax. I hope you will share how you wear it with us by sending a fun photo +to [email protected] or tag us on social @madpaxofficial!
I love this color and the metallic pink. Got compliment it second I carried it to work today.
By customer
Response from Madpax· Aug 31, 2024
That's super cool...we are not surprised! Mirror Mirror Pink Metallic backpack is such a conversation starter! Thanks for the great review...we are so grateful for you. BTW you can shine your backpack right up with amonia free glass cleaner and soft microfiber cloth.
My Madpax arrived so quickly and it is adorable!
By Joli
Response from Madpax· Aug 31, 2024
Hi Alison...our customers like you are so important to us! You make Madpax, well Madpax! It is truly a people's brand. Thank you for being a fan and I hope you will check out all our other cool bags too!
Updated review. I did reach out to the company when my order was lost in shipping and they expedited a new order. My son is now thrilled with the bag. Thank you for a quick response. I hope the bag lasts the year but the great customer service is what will make us a repeat customer.
By JT
Response from Madpax· Aug 31, 2024
Hi! Boy this type of review is terrible for us. Sometimes shipping problems happen that are out of our control. Were you able to get resolution? I don't believe you ever contacted us to let us know. We never want to let you down. I looked up your order and we shipped it the same day it came into our system. It was send via USPS so it was an issue with them...I am so sorry. I hope you received it and love your Madpax despite the shipping taking so long. Hoping you will change your mind about the 1 star review. Thank you so much for your business!
