Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
317 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hanstrom is listed under Bathroom & Kitchen.
Hanstrom (hanstrom.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
317 approved reviews, newest moderated first
I contacted Hanstrom via their online contact form. In all honesty, I thought it would fall into a blackhole and i'd need to follow up with a phone call. Hanstrom customer care responded within hours and my issue was handled with professionalism and care. My issue was solved within an hour. Great service
By Ben S.
The tap we purchased (Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap - Brushed Gold) because we wanted both the instant boiling water and a flexible hose for the regular water tap. We are pleased with its safety features. The customer service has been very responsive and helpful - we are impressed.
By Rebecca D.
Terrible Customer Service – Would Not Recommend We ordered a faucet from Hanstrom and had an incredibly disappointing experience from start to finish. After a full month with no shipping confirmation, I reached out through their contact page and by replying to the invoice email — four times — with no response. It wasn’t until I contacted them through social media that I finally received an answer. Their response? That the order had been missed, likely because a team member didn’t understand how to ship via DHL to Canada. They offered a free filter as a goodwill gesture, but the real issue was never properly addressed. If your team doesn’t know how to ship internationally, that’s something that should be resolved internally — not something the customer should bear the consequences of. The delay significantly impacted our kitchen renovation timeline, and while the filter was appreciated, it felt like a shallow offer considering the level of disruption and lack of communication. What’s even more concerning is that I had to resort to social media just to get a basic response. It raises serious concerns about how any post-purchase support would be handled if something went wrong with the product down the line. Ultimately, we decided to request a refund, as we lost all confidence in the company. I honestly feared we’d lost our $2000 until I pushed through social media channels. This was a terrible experience, and I would absolutely not recommend Hanstrom to anyone. Poor service, poor communication, and a complete lack of accountability.
By Laurel S.
Response from Hanstrom· May 22, 2026
We are very sorry to see this older feedback and deeply regret the significant disruption this shipping error caused to your kitchen renovation timeline. Failing to provide dispatch updates or reply to your direct emails is entirely against our standards, and we understand your loss of confidence in our service. To clarify for anyone reading this review today, Hanstrom is a fully legitimate, registered UK business, and your funds were always secure. However, we completely agree that internal gaps in training regarding international shipping are our responsibility to resolve, and should never result in a customer feeling ignored or having to chase updates via social media channels. As a considerable amount of time has passed since this review was posted, we hope your refund was processed swiftly and completely at the time. If there are any remaining administrative details or documentation you require from that order, please feel free to contact our customer care team at [email protected] or call us on 01924 730 525. Best regards, The Hanstrom Team
Bought 3-in-1 handstrom tap which we are very happy with, small issue with boiler, wrote to help team quick response all sorted. Thank you for sorting
By Gary
Slight problem with first unit sent. The customer care was excellent and a new one has been dispatched. Very satisfied.
By Ms P.
Love our hot water tap, wouldn’t want to be without it now. Small boiler issue resolved with excellent customer service from Ahmed.
By Alex B.
Bought the hot tap and boiler set. Stopped working about 2 weeks outside the 1 year warranty. Filter has been changed when required but still hasn’t prevented it going faulty. Would not buy this product due to the working time scale and low warranty
By Alex P.
Response from Hanstrom· May 22, 2026
We are sorry to see this older feedback regarding your tap and boiler set, and we completely understand your disappointment when an appliance stops working so close to a warranty deadline. To clarify a very important detail for anyone reading this review today, Hanstrom products are backed by a full 2-year manufacturer’s warranty, rather than just one year. Because your system experienced an issue just over the 12-month mark, it was actually completely covered under our 2-year warranty policy at the time. It appears there was a misunderstanding regarding your coverage, and you absolutely should have been offered a free replacement or repair. Even though a significant amount of time has passed since you posted this review, we want to make sure your account was looked after fairly. If this issue was never properly resolved for you under your 2-year warranty terms, please reach out to our customer care team at [email protected] or call us on 01924 730 525 with your original order reference so we can review your case history. Best regards, The Hanstrom Team
Good product and great customer service
By gary S.
