HanstromReviews of hanstrom.com

I had a fault with my tap and spoke with Amaan who was exceptionally helpful. He offered some great support on trying to diagnose and fix the issue on my current tap, and as this didn't work he swiftly arranged a replacement tap to be sent out. Fantastic service, thank you Amaan!

DO NOT BUY - our Hanstrom hot tap lasted 18 months!!!!! Warranty covers 1 year so not offered replacement or repair. I questioned how a piece of kit like this can have such a short lifespan, owner shrugged shoulders and was like, yeah, they have to work very hard, that’s why they don’t last. Really? Where’s the sustainability in that? Others on the market including the most expensive well known one, boast of lasting 15-20 years. However, what we were offered by their UK distributor Verana is 20% off a new tap. It was the first thing he said, like he knows they are rubbish and this is what they do. Insulting, NO THANK YOU! You get what you pay for I guess and if you pay peanuts, you get monkeys. ** DO NOT BUY A HANSTROM TAP FROM VERANA **

Had a fault with my boiler, customer service was excellent I spoke to both Zara and Aham who dealt with the issue professionally and swiftly. A replacement boiler was sent out and the tap is in good working order.

Had a fault on the boiler of my hot water tap. Customer service was great and extremely fast. Within two days I had a replacement boiler delivered at no cost and no quibble. Would certainly buy again. Thanks John in Worcester

Outstanding service! I LOVE my Hanstrom boiling water tap! Buy with confidence from this AAA+++ provider. Special thanks to Amaan for your outstanding support and advice today. I will be a customer and advocate for life.

Excellent customer service and great products. I love my tap and boiler. Thank you for the support.

First of all, anyone experiencing poor customer service, a faulty, not fit for purpose hot water tap go to moneyclaim.gov.uk and get your refund that way as Hanstrom will not help you in the slightest and will use every delaying tactic in the book until you get bored. Now, for my experience! Awful..... hot water tap broke 5 months after purchase. Contacted Hanstrom via e - mail serval times with no response. Called the contact number.... Just went to voice mail. (Very fishy). Eventually, received a response from an e mail that was sent 3 - 4 weeks earlier stating that if I had technical issues I would need to contact support via a different e mail address or call a different number. Again, very fishy and of course not very helpful and again no response from e mail and calls went to voice mail. Consequently, I filed a money claim online for a full refund plus costs and interest. Hanstrom did not respond to this claim and therefore I filed for a CCJ to be brought against Hanstrom. Again, Hanstrom did not respond and the CCJ was granted. As a result, I received a refund plus costs back, but not the interest of £2 ish which has now resulted in the CCJ being registered against Hanstrom. The owner AISHA PATEL, should be extremely embarrassed in the way she operates her companies. I say companies as she is the Director of 18 other connecting companies, of which also sell hot water taps online. One being VERANA.CO.UK (So don't buy from there either). Lastly, if you are thinking about buying a hot water tap, do not buy from HANSTROM or VERANA and do your research to ensure you don't buy one from another AISHA PATEL'S connecting companies. You will regret it. Go to a reputable hot water tap supplier. I really hope this review helps customers that are having issues at the moment, and I hope it deters people from buying from such Cowboy companies.

Tap is fine but there is nothing in the brochure to show how to change the filter- I have emailed and called the number in the website numerous times but nothing, no one answers . If anyone knows how to change the filter please let me know!!! A generic email tells you they are a family run business who cares about they're customers but it seems not .... It's shouldn't be this difficult for someone to respond