Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
317 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hanstrom is listed under Bathroom & Kitchen.
Hanstrom (hanstrom.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
317 approved reviews, newest moderated first
Bought a 4 in 1 tap and it was good. But the boiler stopped working a year after being fitted. As the warrantee is only a year, and we purchased it a month or two before fitting, the company hasnt offered anything other than for us to buy a new boiler at £120. Seems like the boilers are not made to last much longer than a year.
By Ed F.
I strongly advise anyone considering Hanstrom Ltd. to think again. My experience with their customer service has been nothing short of a nightmare. I received a faulty tap, which DOES NOT work, and I’ve been trying to return it within the 7-day window since I got it. However, Hanstrom Ltd. has been completely unresponsive. They have not answered a single one of my emails, and their phone lines are a joke—no one answers. It’s beyond frustrating when you need help with a faulty product, and the company you trusted just vanishes when it’s time to provide support. In hindsight, I should have spent a bit more and gone with a reputable company. Instead, I’m stuck dealing with cowboys who seem to have no interest in their customers once they’ve taken your money. Avoid at all costs!
By Matt L.
An excellent hot water boiling tap from Hanstrom. Fits in great in our new kitchen and was easy to install. Would definitely recommend
By Andrew K.
We ordered a 4-in-1 tap from Verana and it arrived a few days later. Looks lovely - we’ve just requested a replacement part which is all in hand to complete the installation then it’ll be perfect 👌🏻
By Leane J.
Zara & Ahmed were very helpful when I first had an issue with my boiler. Ahmed sent me instructions on how to restart it up - it was clear and easy to follow. They since followed up to see how things were going which I appreciated. The tap itself is very beautiful in my kitchen and works well. It provides hot water efficiently and quickly.
By Alana
Great product! Hanstrom 4 in 1 boiling tap. Have had this now for over a year and found it well made, easy to use and can't imagine ever going back to a kettle!
By Peter E.
I bought a 3-in-1 tap last year and recently had an issue with it. Zara has helped me throughout and Ahmed has now solved my problem. Great customer service.
By Chris H.
I love my tap it works brilliantly!
By Karen
