HanstromReviews of hanstrom.com

Great company on both sales and aftercare, contact is always punctual and the hot water taps we purchased both work great! Recommend Highly

Tap looks very nice and I love how there’s so many options

I have owned a 3 in 1 tap for 12 months now. The Tap is pleasing to look at and has worked very well until this week where the boiler wasnt heating up. I phoned Hanstrom and got through to someone quickly. After explaining the issue they agreed that the boiler unit sounded faulty and they offered to send out a new replacement unit. The customer service was very efficient and they dealt with my issue swiftly and effectively.

I had been having problems with my boiler for the Hanstrom unit. I phoned the help team and they not only answered straight away but were really helpful with advice and information sent out. After following the advice sent unfortunately my boiler still would not boil. I sent videos and pictures as requested of the boiler and as I was still within warranty, the service team (Ammara) talked through the options. She then ordered me a replacement which arrived the next day. She also offered helpful and really useful advice going forward. I love my hot water tap and to have such a helpful, friendly and genuine team has put great trust in this company. Many thanks for your amazing and quick help and responses.

In love with my new 3 in 1 tap. Looks amazing. Super easy to install, and doesn’t take up too much space in the cupboard. Would 100% recommend. Great value for money compared to others on the market.

Easy to use website, Good tap and works well with the 3 in 1 for the instant hot water

I’ve just had a problem with my tap customer service was brilliant sending reset information promptly and unfortunately it didn’t work and now they have arranged to provide a replacement thank you

Good product for the money, until 18 months in when it stops working completely. Only comes with a 12 month warranty. All that aside, the after care is absolutely shocking. The response times on customer service emails is appalling. I was told I need to buy a new boiler unit. Fine. I still don't have the link to purchase it despite asking them twice. Honestly, just spend a bit more and get a Qooker etc