Easy purchase
Easy purchase, no pressure, brought discount to my attention I was not aware was available on product without being asked.
By Glen
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
588 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.
Gym Source (gymsource.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
588 approved reviews, newest moderated first
Easy purchase, no pressure, brought discount to my attention I was not aware was available on product without being asked.
By Glen
Solid product, quality made!
By Ed
To be honest super nice people and sales experience. Unit delivered with missing bolts for the arm of the unit. Would expect for $2k they would inspect unit before delivery. No big deal I went to Home Depot and bought bolts but honest feedback for customer experience, spend the time to inspect unit before delivery to avoid a surprise in front of customer. Put the poor delivery guys in a bad spot. Manufacturer omitted bolts not gym source. Update: thank you for the response Gym Source!
By Dominic
Response from Gym Source· Jan 12, 2017
Dominic, We greatly appreciate you sharing your experience. We strive to provide the best experience possible, and we are disappointed to hear that you experienced some hiccups in your fitness journey with us. We appreciate you bringing this to our attention and for taking the time to provide honest feedback. - Gym Source
Great, knowledgeable sales people. Overall perfect experience.
By Jon W.
As Always; As Expected! Thank you.
By PJLMD
We were very pleased with the customer service we received at gym source. We will check there first if ever in the market for exercise equipment again.
By Tamara
Fast and efficient service
By Eric
Ordered a $2,000.00 from the Greenwich, CT. Store which they had delivered from the Stamford, CT. Store as was a "floor item". Bike got delivered late....was very dirty and I had to clean it....delivery personnel had no idea how to operate it in the least.....did not deliver owner's manual or requisite tools with the item.....3 tires were completely flat and had to inflate myself. Greenwich Store folks eventually delivered all the missing stuff a few days later but, the experience was quite poor. Had a Peleton Bike delivered a week later and, that experience was "exceptional" in every regard.
By Jim
Response from Gym Source· Jan 12, 2017
Jim, We read your Trust Pilot review and greatly appreciate you sharing your experience. We apologize for the experience you had with us, and we have brought it to the attention of the team. We strive to be a valuable tool on your fitness journey and we are disappointed to hear you had anything less than a first class experience with us. Thanks again for bringing it to our attention, as we do read the reviews (both good and bad) and unfortunately sometimes we have to use them as a learning experience. - Gym Source