GuardianbikesReviews of guardianbikes.com

The brakes came unassembled. Quite infuriating for a $300 bike that’s foundation is built on its “unique/safe” brake design and “5 min install”. After hours of assembly attempts they offered to cover the cost of proper assembly at a local bike shop. Buyer beware.

Best bike . My friends kids loved it and took off riding. gifted it to 2 kids.

It’s been six days since we made an online order for a bike but it still has not shipped. I wish they were more transparent about how long it would take to receive the product.

Worst customer service I ever met in my life. Every Bike they send is broken. They do not answer you. They don’t answer their emails. You need to wait with the broken bikes a whole summer do not buy from them. Worst company ever.

I ordered the Bike at the end of May. I was not told it was "backordered' until weeks later. I tried multiple times to get a hold of the company to cancel the order and get support. Over a month later they finally cancelled my order and refund is yet to post.

Wrong item on invoice. Had a very difficult time getting it fixed, took weeks. Response time from customer service was horrible. No way to get a hold of a person to help resolve issue. Requested to be called. Ignored. Felt like a was caught in a non giving a crap ai cycle. Wow terrible experience. Just go to Walmart, service way better

This is the same company which has great web site with great pictures of their products which don't reflect actual item you will get. First of all I need to mention that reviews about poor customer service here are 100% true. We were waiting for our nbike for three weeks and we finally got damaged one, shifter is completely broken, handle has scrathes and this was packaged at the factory. So, they just don't care packing clearly damaged bike and shipping it. They don't have a phone number to call in and there is no any chat where you can wait in line. You can only drop them a message. And they say they will reply in up to 4 days. Waiting for two days already for any useful message. Quality of the product. We haven't assembled it yet, but it looks like any other cheap bike you can find out on Amazon or in Walmart, poor painting, cheap parts, nothing special at all. Going to get a refund and buy something much better using the same money.

Great children bikes Very poor customer service. Waiting for an email response for 4 days!