Aegis Travel InsuranceReviews of goreadyinsurance.com

Keyona was a very courteous and helpful. She sent me the information on medical and trip interruption that I was unable to obtain last week

The agent I spoke to was extremely helpful in explaining my policy benefits and what they covered. He spent a good deal of time doing so. He was very charming and polite are I greatly appreciated his excellent assistance.

The person I spoke to was helpful and polite. He gave me the information I needed.

When I realized I didn't have the detailed travel policy information I called the 800 number. I was easily directed to Customer Service for existing policies. The young lady answered immediately and was able to send me a copy of my insurance details via my email address. My inquiry was solved within minutes. The customer service was great.

I am just getting a claim started and was misdirected on my first call in. Called a second time and Kianna (sp?) , who took the time to listen to what I needed and then took affirmative action to get me the forms to start my claim. She was polite and professional in her demeanor, throughout the call.

Keyonna was excellent. She was pleasant to speak with. She answered all my questions. One question I asked was rather involved, and she took the time to research it and get me the correct information.

Do not be fooled by their high ratings on comparison sites. Buying an Aegis Go Ready Elite policy was a massive mistake. I bought a $6,000 policy and only submitted a claim for a ~$1,000 loss after my international trip was canceled due to a verified airline mechanical breakdown—a textbook covered peril. Instead of processing a straightforward claim, this company has dragged its feet for months. Their strategy is designed to hit you with administrative roadblocks so you will give up and go away. They delayed responses constantly, repeatedly asking for more details and more proof at least three separate times just to restart their internal clock. To make matters worse, they routinely wait until the absolute maximum legally allowed time to respond (21 days), and they even completely blew past that legal timeline once. They only began approving portions of my claim after I was forced to file a formal complaint with the State Department of Insurance. Even now, they are trying to use absurd word games and a deliberate misinterpretation of their policy fine print to avoid paying out the final loose ends. This process started on April 2, 2026, and as of June 24, 2026, it is still dragging on. Their customer service is a nightmare of intentional delays. Save yourself the stress and buy from a reputable insurer. If I could give them 0 stars, I would.

**A Cautionary Experience with GoReady Insurance (Underwritten by Aegis General Insurance Agency)** As seasoned world travelers who have visited all seven continents including Antarctica and more than 55 countries over the past three decades, we have relied on travel insurance to protect our journeys. For 30 years, we were loyal customers of GoReady Insurance (operated by Aegis General) consistently purchasing coverage for our international trips and spending tens of thousands of dollars in premiums. Remarkably, during this entire period, we never once needed to file a claim until our most recent trip. On that journey, we encountered unavoidable disruptions that resulted in the loss of two full days at our destination, along with a pre-paid excursion that could not be redeemed. These issues qualified as a clear trip interruption under the policy terms we had selected and paid for, which explicitly included coverage for such events reimbursing up to 150% of eligible costs in many cases. We promptly submitted a legitimate claim for the documented losses, supported by all required documentation. Despite the straightforward nature of the claim and our long history as premium-paying customers without prior issues, the claim was denied. We appealed the decision with additional evidence and clarification, yet the denial was upheld without satisfactory explanation or resolution. As a result, we absorbed several thousand dollars in unexpected financial losses—losses that the policy was specifically designed and marketed to cover. This experience has been profoundly disappointing and raises serious concerns about the reliability of GoReady Insurance and Aegis General After three decades of consistent premium payments with no claims, the company failed to honor its contractual obligations when we needed protection most. Such practices suggest a business model that prioritizes collecting premiums while systematically avoiding payouts on valid claims a pattern that aligns with definitions of deceptive or fraudulent conduct in the insurance industry. We strongly advise fellow travelers to exercise extreme caution before purchasing any policy from GoReady Insurance or Aegis General. What may appear to be affordable and comprehensive coverage could leave you exposed when disruptions occur. We would not recommend this provider to anyone, including those we know well, and we urge others to seek alternatives from insurers with stronger reputations for honoring claims promptly and fairly. Our intent is not to discourage travel but to share a hard earned lesson from loyal, long term customers who trusted this company only to be let down at a critical moment. Protect your investments and your peace of mind by choosing a more dependable option.