Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
191 reviews
Aegis Travel InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aegis Travel Insurance, the travel and events division of Aegis General Insurance Agency, provides flexible protection for today’s leisure and business travelers. The company draws on more than 30 years of industry experience to deliver tailored travel and event plans – from trip and event cancellation to comprehensive emergency coverage – that help travelers maximize value without paying for coverage they don't need. Its exclusive Stress Less Benefits help eliminate out-of-pocket expenses and claim processing through 24/7 global assistance services that can coordinate care, manage disruptions, and pay providers directly during covered events. By combining customizable coverage with hands-on support before, during, and after a trip, Aegis Travel Insurance empowers customers to go insured and go ready. Explore GoReadyInsurance.com.
Aegis Travel Insurance (goreadyinsurance.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Raquelle ( sorry for my spelling) was extraordinary , kind sympathetic & thorough. Though canceling my trip brings real distress, she couldn't have been better if my best friend. Immediately I have my forms & kudos for keeping this employee with you.
By sharon
Response from Aegis Travel Insurance· Aug 11, 2026
We're sorry to hear you had to cancel your trip, Sharon! But we're happy to hear Raquel was able to help you during this stressful time.
I bought travel insurance for my son a year in advance, in preparation for his school trip to Washington DC the next year. A couple weeks later, I learned that the trip organizer already included travel insurance. So I contacted customer service and asked to cancel the policy and get a refund. They said it was too late, customers only have 15 days to review and cancel. They refused to cancel and issue a refund, even if it's almost a year in advance :-/ It took several emails (with request to escalate to the managers) until they finally agreed to cancel and refund. That was needless hassle and aggravation.
By GoodGuy70
Response from Aegis Travel Insurance· Jun 14, 2024
We’re sorry to hear that you were disappointed with the Free Look Period terms of your policy. We can assure you that it’s standard across the U.S. Travel Insurance Industry for policies to become non-refundable once they are 10-15 days from the purchase date. The reason for this is because the Trip Cancellation benefit on your policy (which represents the majority of the premium’s value) takes effect the day after you purchase it. From that point forward, you could potentially submit a claim that would return your fully insured trip cost of $1,500. To receive a refund of your $30 policy, you simply need to contact us within 15 days of your purchase date. It appears our call center was in steady contact with you throughout, so hopefully you were more understanding & pleased with the final outcome. Thanks, Isabella Siblesz Operations Manager
