Aegis Travel InsuranceReviews of goreadyinsurance.com

4 contacts (one call, one chat and 2 emails) asking why my insurance does not show up under my Aegis account and never got an answer. Did get incorrect answers though - very unhappy. I actually wondered if the individual responding was English speaking because they clearly did not read my question.

Bought a plan that said it would cover delayed baggage. Our baggage was delayed over 36 hours but finally arrived. They told me they are a secondary plan and the airline should pay for the delay. They stopped responding to my emails when I showed them all the documentation. I wont use them again.

I have done other travel insurance and I could do it by email. For this insurance, I need to print out the information because I don't have adobe that cost money. I was also told that I could go to Staples to print out the documents. I had no problem making claims for my granddaughter. I also received an instruction sheet where the person on the phone said that he would highlight what needs to be done. The entire page was highlighted. I'm only sorry that I an using this agency again for another upcoming trip.

Horrible company. Our flight was cancelled and we were rebooked 2 days later. Basically they try to make it impossible to make a claim. They say we have to file a claim with the airline, have the airline deny the claim and then send them a letter stating everything. Has anyone tried to get anything like this from an airline. I'd hate to see what would happen if we had a medical emergency.

I spent 900+ on travel insurance to cover preexisting conditions. We had to can and now im getting the runaround from their "claim agent: Cbp'zurich. Not a happy camper. They've had 26 days already but asked for more documents so now im at the back of the review line and should expect 15 business days to hear. THIS IS A SCAM

The retreat I was going to in Ecuador was cancelled and the trip insurance I signed up for did not cover my cancellation of the trip “for any reason.” The agent I spoke with about filing a claim said I had 14 days after signing up for the travel insurance for this trip to add “for any reason,” which would include the retreat being cancelled. I cannot get reimbursed through this travel insurance for my non-refundable round-trip airline ticket because as my insurance policy for it now stands, the cancellation must be rather fault of the airline, not the retreat organizer. Wish I had known this before buying the insurance. Do not order travel insurance off a website like I did, but rather talk with an insurance agent to be sure you are getting the coverage you need for your particular trip!

Do not be fooled by their high ratings on comparison sites. Buying an Aegis Go Ready Elite policy was a massive mistake. I bought a $6,000 policy and only submitted a claim for a ~$1,000 loss after my international trip was canceled due to a verified airline mechanical breakdown—a textbook covered peril. Instead of processing a straightforward claim, this company has dragged its feet for months. Their strategy is designed to hit you with administrative roadblocks so you will give up and go away. They delayed responses constantly, repeatedly asking for more details and more proof at least three separate times just to restart their internal clock. To make matters worse, they routinely wait until the absolute maximum legally allowed time to respond (21 days), and they even completely blew past that legal timeline once. They only began approving portions of my claim after I was forced to file a formal complaint with the State Department of Insurance. Even now, they are trying to use absurd word games and a deliberate misinterpretation of their policy fine print to avoid paying out the final loose ends. This process started on April 2, 2026, and as of June 24, 2026, it is still dragging on. Their customer service is a nightmare of intentional delays. Save yourself the stress and buy from a reputable insurer. If I could give them 0 stars, I would.

**A Cautionary Experience with GoReady Insurance (Underwritten by Aegis General Insurance Agency)** As seasoned world travelers who have visited all seven continents including Antarctica and more than 55 countries over the past three decades, we have relied on travel insurance to protect our journeys. For 30 years, we were loyal customers of GoReady Insurance (operated by Aegis General) consistently purchasing coverage for our international trips and spending tens of thousands of dollars in premiums. Remarkably, during this entire period, we never once needed to file a claim until our most recent trip. On that journey, we encountered unavoidable disruptions that resulted in the loss of two full days at our destination, along with a pre-paid excursion that could not be redeemed. These issues qualified as a clear trip interruption under the policy terms we had selected and paid for, which explicitly included coverage for such events reimbursing up to 150% of eligible costs in many cases. We promptly submitted a legitimate claim for the documented losses, supported by all required documentation. Despite the straightforward nature of the claim and our long history as premium-paying customers without prior issues, the claim was denied. We appealed the decision with additional evidence and clarification, yet the denial was upheld without satisfactory explanation or resolution. As a result, we absorbed several thousand dollars in unexpected financial losses—losses that the policy was specifically designed and marketed to cover. This experience has been profoundly disappointing and raises serious concerns about the reliability of GoReady Insurance and Aegis General After three decades of consistent premium payments with no claims, the company failed to honor its contractual obligations when we needed protection most. Such practices suggest a business model that prioritizes collecting premiums while systematically avoiding payouts on valid claims a pattern that aligns with definitions of deceptive or fraudulent conduct in the insurance industry. We strongly advise fellow travelers to exercise extreme caution before purchasing any policy from GoReady Insurance or Aegis General. What may appear to be affordable and comprehensive coverage could leave you exposed when disruptions occur. We would not recommend this provider to anyone, including those we know well, and we urge others to seek alternatives from insurers with stronger reputations for honoring claims promptly and fairly. Our intent is not to discourage travel but to share a hard earned lesson from loyal, long term customers who trusted this company only to be let down at a critical moment. Protect your investments and your peace of mind by choosing a more dependable option.