Go-OpticReviews of go-optic.com

I ordered from Go-Optic before I remembered to check the reviews. I was worried about it after that. It took longer than I expected, but I'm very happy with the glasses. Can see great, was the frame I requested, and a great price. I would definitely order from them again. It was worth the wait.

AVOID AT ALL COSTS! First issue is the turn around time that they give is completely false. After more than double the amount of time they originally said I could expect my glasses to arrive, I had to contact them to check on the status of my order. Coincidentally after I contacted them, the glasses were ready to ship out the next day. When I did receive my glasses, they were DEFECTIVE. I immediately contacted them the day I received my glasses with the issue. I didn't hear back from them for 4 days when the response said I would hear from them within 1 day. Then, they randomly sent me a Return Authorization number. I sent the glasses back at my cost, with insurance, and delivery with signature confirmation. I waited 7 days after I saw they were delivered to them before I contacted them. The customer service person told me my new frames were shipping that day. Five more days goes by and I get an email from them saying my return wasn't accepted and they were shipping them back to me! These glasses were $400 and I am now stuck with them and they are unwearable. I called and spoke with the manager, Jeremiah and he was not helpful at all and very condescending. I will NEVER give this company any more of my business. I wish I had looked at reviews before purchasing from them...but didn't.

Horrible experience. Was sent the wrong sunglasses. Took almost 3 weeks to work it out so I could send them back. Another 2 weeks to get a refund and was charged a %15 restocking fee for them sending something I never ordered in the first place! Horrible customer service and company. Avoid!

What a waste of time. Go-Optic refused to process my order without an actual prescription. I know my prescription details as I have ordered glasses online before. I can see why they have a rating of 1 star. I wish I could give them 0 stars. AVOID!

I just placed an order from this website, because I could not find very small frames locally for my child. Their website had technical issues that slowed down the processing of my order. They do no tell you that processing (getting the frames from the manufacturer) can take days or more than a week, even before it is shipped. When asked if they could expedite shipping for my trouble, I was ignored. I was also told that they will not ship separate parts of an order if one piece is delayed. DO NOT ORDER FROM THIS COMPANY IF YOUR TIME IS IMPORTANT BECAUSE IT IS NOT TO THEM.

I ordered frames through these guys and sunoptique. Within hours my credit card info was stolen and used. Out of the two site I suspect these scumbags are the culprits. Judging by the other reviews I wouldn't touch this site with a barge pole.

I bought high end designer frames from them. There was a design or manufacturing defect, and they refused to cover broken frame under their warranty. They returned the frames at my expense as 'repaired , and repaired the wrong side. I then sent back at my expense , and they claimed to have sent them to the manufacturer. They were cagey when talking on phone, but they had no documentation from manufacturer that they had been ever evaluated, saying "it was done on the phone'. I contacted the manufacturer, and they told me that they had no record of GoOptic ever contacting them, gave me a different place to get the warranty work done. I reported them to BBB. They are working the case but they say Go Optic has an F rating, which is the worst they can give. I also reported them to California Attorney General, and they are working on that as well. In short, AVOID Go-Optic. You will get slow, poor service; the warranty was worthless, and life is too short to do business with people like this.

Ordered frames on Friday. Simple e-commerce transaction. Now Monday, order is still "pending," and no one is available on Live Chat, have been waiting for someone on phone for 20 minutes. I'm pretty sure they don't actually have the frames their website allowed me to order because the frames aren't available anywhere else. In the meantime my daughter is waiting for replacement amblyopia correction glasses and my order is hung in the morass of some poorly run company. Take your business elsewhere.