Very pleasant shopping experience
Very pleasant shopping experience, easy to find what I'm looking for, and very reasonable prices for eye glass frames.
By GregC
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,765 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Go-Optic (go-optic.com) has 2,765 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
2,765 approved reviews, newest moderated first
Very pleasant shopping experience, easy to find what I'm looking for, and very reasonable prices for eye glass frames.
By GregC
Frames were a good price but they make returns hard-- receipt page with return link disappeared before specs arrived, I had to request it 3x. Lots of small print about what is and isn't acceptable. Price for lenses was twice as much as usemyframe.com PS when the refund comes thru, it was $US22 LESS than I paid. Nice racket
By Mr.L.C. B.
Found out of stock elsewhere replacement frames.
By Phil R.
Wonderful ordering system
By Alfred T.
Got what I wanted
By Amber M.
They are THE worst company ever. I ordered a pair of glasses that looked silver online and there was no colour stated, just a code. Then I had to pay $35 on duties when it was delivered to me which could've been avoided if they had marked a lower value, which is what they instruct their customers to do when you return them. They refused to take responsibility for the poor photo and description and said that I should've asked for more pictures. Then I returned them and they sent them back to me! They are CROOKS. I contacted the Better Business Bureau but they never responded to them. They're awful. Don't do it.
By Melanie W.
Avoid. The company does not honor its guarantees that it writes on its website. Per the website the company states, "Lens Accuracy Guarantee: If the doctor changes the prescription shortly after receiving the order, it may be remade under the Lens Accuracy Guarantee." Upon contacting the company by phone, after many failed attempts, I am immediately told they will not do this and will only change the lenses if there is a defect in them. The person then starts to argue with me that "We guarantee to cover changes made in the prescription by the doctor for 60 days from the day of delivery" means they will only fix it if there is a defect....
By Kyle
My glasses came exactly as described and on time. The workmanship was exceptional. The price was great
By Thomas