Three months and still happy with my choice
Great service, simple online payment interface, and after three months of loan servicing, I have absolutely zero complaints.
By SAM
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Great service, simple online payment interface, and after three months of loan servicing, I have absolutely zero complaints.
By SAM
The online app was a little spotty, but able to phone in a take care of needed documents. Overall pleasant experience with online car refinancing.
By VINCENT
The process was easy. The interest rate was far better than what I had. The only issue I had is if you need customer service over the phone it does not exist. If you are fine doing everything online, the company is fine.
By JUSTIN
Great service good at answering questions. Very informative and helpful. Would recommend to anyone.
By Robert G.
I wanted to buy a car I had been leasing. Once I got the hang o f things and trusted the system, it all went very well. The ability to talk with a real person to understand the Next steps in the process was very important.
By JOSEPH
Simplest loan process I've ever experienced! Cut my interst rate by way more than half.
By SHELBY
I decided to buy my leased vehicle all the paperwork was very easy to do The online procedure that was presented to me was was really great. I did not have to worry about going back to the dealership and being hassled with being sold some other things that I didn't want. The only thing that I had a problem with was I wanted to keep my license plate. My state has a lot of different plates you can purchase.I did address the problem with Mode.I was sent a new license plate that I didn't like the way it looked. Mode sent me a notarized letter to take to the Secretary of State Office so that I could keep my old plate but the Secretary of State Office could not accept the letter because it was from out of state. So I had to buy a new plate that was more to my liking for $5.00 which wasn't bad just inconvenient. My experience over all was great and it was a speedy process and not once did I have to talk to anyone at the dealership.
By ANTHONY
It was so easy and I completed all the documents from the comfort of my own home to purchase my car! And I didn’t have to go to the license bureau—they took care of everything! A win-win!
By SANDRA