Very easy process
Very easy process, answered all questions, fast with documentation. It was a pleasure doing business. Thanks, M.O.
By M.O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Very easy process, answered all questions, fast with documentation. It was a pleasure doing business. Thanks, M.O.
By M.O.
It was great working with Mode. I was approved quickly. Thank you for your excellent service. Martha-Jane
By Martha-Jane
Excellent service! The whole process was fast and easy. Customer service was helpful and friendly. Highly recommend.
By Smiling C.
I had a good experience refinancing. The process is very streamlined but sometimes it’s nice to speak with a person about next steps, etc. LaToya
By Honest
Very good job .excellent customer service people very helpful and very friendly.
By Mario
Mode by GM Financial has been great for us. Saved over $100/month!
By Adrienne H.
This process was very easy and fast. I love being able to do everything online. And when I called to ask questions the representative was friendly and helpful.
By Teresa
I have been pleased thus far with the service received. There have been times, I feel a little more information should be given. For example the service policy. Even a call to MODE was not productive in explaining. Also, in printing of paper work could be more friendly to customer. However, in all pleased at the chance to refinance.
By James