Germanshop24Reviews of germanshop24.com

I ordered 10 Milupa 3 follow on milk 800 grams (with the non box packaging that has the frog on the cover as pictured on the website). I Received boxes of the same formula with the bags inside (what I purposely did not order) in the total amount of 6000 grams. I am missing 2000 grams of formula. First of all, if they do not have the type of packaging that they advertise, they should ask me if I wanted the replacement, before sending it. I would have canceled as I do not like the bags in the box. They didn't contact me at all, just sent it as they pleased. Secondly I sent a photo of what I received and explained that I was missing 2000 grams of formula. The representative purposely manipulated my words to imply that I received 4 extra boxes of formula instead of missing the amount I mentioned (and being different packaging than what I ordered. Very dishonest. At least try and help the customer when a mistake is made, instead of manipulating their concerns and blowing off the fact that you have your suppliers send products that may not be exactly what the customer wanted.

Finally received order 9 days after expected arrival date with no idea what happened with FedEx delaying shipment..mine wasnt the only package stuck. FedEx did not adhere to the labels to keep my items cool under or at 45°F, so all of my beloved Milchschnitte bars have to go to the trash because of the smell, and no, not trying them because there was no toilet paper included in shipment ;) Gummy candy arrived fine, Dickmann's were a bit smushed but edible. Other items seemed to be in good shape and within date-now to find American equivalent of Speisequark. Thanks Svenja and team! Now off to file a claim... ---------------------- Ordered July 24. My family lives in Luxembourg and is from Heidelberg so I know there are no holidays right now. I was to receive my items July 30th and according to tracking now, there is no date to be delivered. What is going on? I was so happy to find and receive these items, but now it is a messed up game. Tracking number is 451999081885. Order # is 46229. -------------------- In response to your comment, I have written you a message since the LiveChat was closed yesterday at the time I wrote, so I have tried contacting you. -------------------- That is my work number and they can take messages when I am off. I have no email to indicate anything whatsoever with a delay, and yes, am checking spam now again to ensure this. There is nothing there of notification other than order confirmed on the 19th, shipped on the 24th with expected delivery on the 30th. Mind you I did have the cooling pack included in there for the additional, I think, $6.95, so at this point, I'm figuring the items to be kept cool will be useless because no one knows when delivery will be here.

Neither shipping confirmation nor order received. Put in an order for AU$575 on 5th July. Got an automated email with order #46454 "prepare to ship" - nothing since then and today is 13th July. Also no reply to email sent to them. Very disappointing Update: The company got in touch advising they were on holidays the week before I placed the order and are now working on getting orders shipped and my order would be shipped soon - still disappointing that it takes a week (or more) for them to catch up.

I would HIGHLY recommend this company!!! You rarely see this type of personal service and attention to details anymore. Super impressed! Owner is hands-on and incredibly accommodating and efficient. I would give it 10 stars!!!!

You are not trustworthy, you DID NOT send six items that I paid for, and you don’t want to take responsibility of your actions! Your business is going downhill! I am reporting you to the higher substances! You cannot keep fooling other people! Update- not ONE item, it’s SIX that weren’t in the box, and how do you know one item got damaged during shipment? Do you have magnifying glass? - Do you flag everyone who had same issues as I had and who left one star for your business? You cannot flag someone’s review just because you don’t like the truth!

Excellent service, very fast shipping, friendly staff, thanks a lot! Super Service, sehr schneller Versand, alles super gelaufen. Immer wieder gerne. Vielen Dank!

Great customer service and great products, quick delivery. Everything was perfect. I shared with my family and now they are going crazy on the website as well hahahahahah LOVE ITTTTTTTTTT love to bring a piece home here to the US

I highly recommend GermanShop24. Every order placed was processed and shipped immediately and the products always arrived on time. The website is easy to navigate, and if you ever need customer support, they’re 100% dedicated to help solve your problem.