Germanshop24Reviews of germanshop24.com

German store 24 sold me products infested with salmonella. Even after a big recall this store kept selling Kinder Schoko Bons. I tried to reach out to their customer service several times without a response Edit: I reached out indeed several times via phone call and left voice messages. Anyways, GermanShop24 refunded the money for the chocolate. A little note on the side. You may want to learn how to respond in a less condescending manner. Thank you

Not sure what to rate right now, I ordered some gummies March 24th and I still have not received them. Fed ex has no update other than it is clearing in Memphis TN but that has been since April 3rd. I am worried that once I do get them they will be melted from sitting around in a warehouse somewhere

Good company, but delivery needs improvement

Excellent shipping speed and selection. The packaging is good and the products arrive in order. Prices reasonable considering the service is difficult to come by. I am disappointed that I will not be able to order from this shop anymore as they have broken my trust. There was a problem in their checkout process which caused my order to go to an old address. I ordered using a new address and I had checked to be sure that I entered it in several times before sending off the order. I have made the mistake of putting in a wrong address before (with this shop in a past order, at that!), and I know that I did not make it this time. They told me instead that I could have remedied the problem had I called after receiving their confirmation email which shows the wrong address. I've never seen a company swap my address after paying so sure, I could have admittedly caught it if I was suspicious that your website was inadequate, but I wasn't as it had functioned well in the past. I called FedEx, who told me there is nothing they can do and that I should contact the seller. I contacted the seller and was told they do not accept returns, give refunds, or pay to rerout shipments should their system register your order to an address other than the one you entered at checkout. They instead imply that it must have been your fault. I am not new to online ordering, and their system is unlike any other I have encountered, I assure you that my hands are clean of it all. Service was quick and excellent whenever I had to make any brief contact in the past, but this really just killed it for me. Something is wrong with how your checkout works, and I hope that for the sake of your future customers at least give it a tweak for them. Don't allow an option to put in an address for checkout only for it to redefault to another one without any sort of confirmation whatsoever. This site says 3 stars is an "average acceptable experience with some friction" and I imagine most people would rate my experience lower than that if it happened to them. I'm giving 3 stars because they're usually fine and I'm sure most orders you make from them will be fine but Lord help you should something go wrong, oh my. Thanks for the past help and memories, was a good run having access to the stuff I remember for a while but I'm sure it will take some time for me to warm up to ever ordering again, if I ever do.

Neither shipping confirmation nor order received. Put in an order for AU$575 on 5th July. Got an automated email with order #46454 "prepare to ship" - nothing since then and today is 13th July. Also no reply to email sent to them. Very disappointing Update: The company got in touch advising they were on holidays the week before I placed the order and are now working on getting orders shipped and my order would be shipped soon - still disappointing that it takes a week (or more) for them to catch up.

Newest update...I finally received my order today and everything was well packaged. The rolls are awesome and the Milchschnitte still tasted OK! So if you plan on ordering during the Holidays make sure that you order at least 6 weeks prior! (Original review)... I ordered 165$ worth of product and it was supposed to be here by 8pm on 3-30-2018, now mind you that it took a long time before they even processed my order. I just went back online to check and now it says Monday 4-2-2018 by 8pm. Tried calling once I dound out since they be closing soon but was not able to get anyone on the phone. The lady that usually answers the phone is really nice and obviously get the bad end of the deal. Easter is over by MOnday and the child did not get any of her Easter products. I am very upset about this deal and hope they will make it up to me in some way. ............Did not see how to add a response to their reply but at the time when I ordered all my products there was NO SICKNESS!

Minimum orders are now $20.00. Not good for me. Input should be improved (i.e.mistakes in customer input should be displayed prominently), I was not able to use my regular customer ID (email account) and had to contact Customer Service to have my own email account back. Otherwise, good service, decent product line.