Saturday, November 7, 2026 · Customer reviews of US businesses
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207 reviews
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GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008.In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week.In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US.In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Germanshop24 (germanshop24.com) has 207 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 9 reviews with 4 stars · Clear filters
The quickness of delivery for my items. I was amazed how fast I get them at my door. In good condition too. Thank you we will be ordering from you again and will tell friends how easy it was . Marianne Goforth
By Marianne G.
A taste of Germany delivered to my door. My Stollen arrived fresh and delicious. Only negative thing I can say is DHL shipping was a total disaster. My package sat around here in Indianapolis for over a week due to a worker strike. My package arrived too late for my wife to deliver the chocolate "Katzenzungen" I want to give them for Christmas (she left for Texas 10 hours before the package finally arrived) This wasn't the German shops fault, but I will not order from anyone using DHL. DHL totally dropped the ball, and they were evasive when I called. The German shop however, promised to make things right. They were victims of DHL as well.
By Curtis W.
it's a nice company.
By Sam B.
We were very happy with our delivery it was shipped swiftly. Just one thing- don't bother with the cooled shipping supplies. It cost extra and does not work. All the chocolate we ordered arrived in a liquid state and the freezer pack leaked.
By Sina T.
I placed my order on Oct. 5, it was shipped on Oct. 8, and arrived on Oct. 15. It was the first time that I ordered from Germanshop24. Each item was individually wrapped in bubble wrap so even though the cooling element leaked (it was completely thawed), none of the items got damaged. Everything was tightly packed with no room to move around. Overall my experience with Germanshop24 was good, there were no issues, and I plan to order from them again.
By Anja
Great service, speedy shipping an reasonable prices.
By Kurt S.
I received my order in a good time. The order was great. I have no complaints
By Marlo
Response from Germanshop24· May 12, 2017
Dear Marlo, Thank you for your feedback. Since you gave us 4 stars, please let us know if anything was wrong with your order. We need regular feedback to improve our service and your shopping experience. SK
If you are looking for a lot of German products this is a very good place to order from. I would rate 5 stars if they would consider adding more products or when a customer asked for a curtain flavor of something to maybe be able to add it or offer to ship it at additional cost of course.
By sandra
Response from Germanshop24· May 12, 2017
Sandra, Thank you for your feedback. When we receive customer requests for new products, we consider every request very carefully. There are some factors, which prevent us from adding new items in the first place: For example, it is not allowed to internationally ship any items containing meat or cheese, even some liquids are not allowed. Besides that, we also make sure that the new items may be interesting for other customers, too. To add a new item to our assortment, we have a big effort, since we have to create stickers, research customs codes etc. Just adding an additional item to an order sounds easy, but it is not just like putting an item in a box. I hope my explanation helps you to understand why we sometimes cannot fulfill every product request. Thank you for being a loyal customer! SK
