Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
Genius Tools USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Genius Tools’ commitment to creating the highest quality of tools dates back to 1975, and that tradition continues today – supported by the best engineering talent, professional manufacturing, and invaluable feedback from customers. We have grown to carry a wide range of hand tools, pneumatic tools, automotive tools, and tool storage, providing over 8000 unique items. Genius Tools offers efficient, durable, and cost-effective solutions to professional users worldwide.
Genius Tools USA (geniustoolsusa.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 16 reviews with 4 stars · Clear filters
Product was back ordered. Long lead time for product.
By Brian F.
Response from Genius Tools USA· Oct 14, 2025
Thanks for hanging in there while your item was back-ordered. We’re sorry about the longer lead time. We’re constantly working to increase stock and improve our ETAs so we truly appreciate your patience and hope to work with you again!
Got what I needed (mostly) quickly. One part was OOS.
By Jeff K.
Fast shipping and product seems good quality but item was made in Taiwan.
By Abimael L.
Ordering was 5 stars , but it was very difficult to process a request on product . You guys need to fix this . Can never get a hold of anyone with phone calls. Other than that the ordering was a breeze .
By Mark Van Der G.
they had exactly what i was looking for...
By Desmond L.
Ordered the tool on a Saturday and got a confirmation for the order and the payment immediately, but when I checked the status of the order Monday afternoon, the website showed there was no order. I understand you work Mon.-Fri so I checked again Tuesday and same thing. I called the office and none of the departments answered. Left a message and return number and never got a call back. Wednesday afternoon the part shipped and I received it on Friday so all is well, but not returning customer calls is bad business. That is my only complaint. The socket was hard to find and you had it at a good price, so I'm happy. Thank you.
By Fred E.
The sockets I got were great . Well built . Love the sizes stamped in not just painted on to wear off . Web site is a little difficult to navigate and find what u want.
By Steve L.
Good website, prompt delivery! I’m an aircraft mechanic.Purchased swivel socket set. Not as well built as snap-on, but couldn't beat the price! Could break 5 sets and still be ahead of the price snappy was asking. Sure they’ll work just fine for lighter duty jobs.
By thomas R.
