Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
Genius Tools USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Genius Tools’ commitment to creating the highest quality of tools dates back to 1975, and that tradition continues today – supported by the best engineering talent, professional manufacturing, and invaluable feedback from customers. We have grown to carry a wide range of hand tools, pneumatic tools, automotive tools, and tool storage, providing over 8000 unique items. Genius Tools offers efficient, durable, and cost-effective solutions to professional users worldwide.
Genius Tools USA (geniustoolsusa.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 7 reviews with 3 stars · Clear filters
Item arrived in a timely manner. However, it broke on one of it first uses.
By Randall M.
Response from Genius Tools USA· Aug 13, 2025
Hey Randall, we're sorry to hear that! Feel free to reach out to us at [email protected] or call (909) 230-9588 so we can resolve this for you.
PRO: THE SERVICE REP THAT I TALKED TO WAS VERY HELPFUL. PRO: THE PART CAME IN PROMPTLY CON: I NEVER UNDERSTOOD WHY THE PART ITSELF WAS UNAVAILABLE, BUT THE PART WITH THE HANDLE WAS AVAILABLE. CON: THE PART CAME IN WITH A VERY SHORT HANDLE. IM NOT EVEN SURE WHY ANYONE WOULD NEED A 3/4" DRIVE RATCHET WITH SUCH A SHORT HANDLE. WE WERE ABLE TO USE THE OLD HANDLE.
By Pat C.
Ordered tools. Got tools. Nothing disappointing, nothing great.
By Bradley
Used the new airfile a couple of times and it works as designed. It came in without a second allen screw to hold the bit and Ive emailed the company twice now but have had no response after almost 2 weeks so I'm not feeling confident that there will be any support if the tool has problems. Therefore, I give it 3 stars.
By LG
Response from Genius Tools USA· Jan 14, 2022
Hi LG, Thank you for choosing our products and sorry for any inconveniences you might had with our tools. As Genius Tools USA, we stand behind every single of our products and customer service is our main priority. Due to Covid, some of our staff are currently working remotely and therefore might have miss your email. We are tracing your email and will reply back to you as soon as possible or you can give us call at (909) 230-9588.
Took a long time for me to receive, the quality looks good … I will not know how they preform until next week
By Jesus V.
It was actually my fault. I ordered the wrong impact drill adapter. I sent a contact us to see if I could exchange it a week ago. I have gotten a response back.
By Jon R.
Response from Genius Tools USA· Jun 24, 2021
Hi Jon, Thanks for the feedback. We are happy that the problem is resolved. Looking forward to your next purchase again.
I ordered 6 impact sockets (5 were 3/8” drive, 1 was 1/2”). The shipping was quick and the checkout process was easy. However, I was confused when I received 5 sockets on the day of delivery. I immediately contacted Genius Tools, and they responded quickly the next day. They said that it was out of stock at the time of when my package was made, and knowing so co tinier to send the package without a socket, and without telling me. It was a little annoying but it was handled quickly and professionally, so I applaud that.
By Drake
Response from Genius Tools USA· Jun 24, 2021
Hi Drake, Thanks for the feedback. We are happy that the problem is resolved. Looking forward to your next purchase again.
