Thank you so much for your help
Thank you so much for your help. It was really great to have you with such a support. I really appreciate.
By Shamayel S.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
GemIQ - Headquarters (gemiq.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
295 approved reviews, newest moderated first
Thank you so much for your help. It was really great to have you with such a support. I really appreciate.
By Shamayel S.
Thank you for all your help. All my questions were answered and the problem was solved! Great involvement of the consultant
By Krystian M.
Kristine was super helpful! got the issue solved quickly, we had a few issues logistically on my end and she was able to work around that easily. friendly helpful and knowledgeable if i could give her more than 5 stars i would!
By MattyD
Kristine is a great communicator and very patient. I hope she is available if I encounters any issues in the future
By Clarence J.
Charles was extremely informative and very patient. He is excellent in customer service. 5 stars for Charles
By Danielle V.
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics card which was most valuable. Also, Mia was good in customer service with showing us the gem cam pro which we went ahead and ordered.
By David W. L.
Super helpful!
By Tasha
I had a very productive tutorial session with Kristine from Picup Media. During our session she identified an issue with our equipment and took immediate steps to resolve it, which I really appreciated. Kristine also shared several useful tips that helped improve our process. Excellent support and customer service!
By Richard L.