Saturday, November 7, 2026 · Customer reviews of US businesses
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1,396 reviews
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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
1,396 approved reviews, newest moderated first
Ordered on 3/28, reached on 4/12 for update. Was told shoes on backorder and available within the "next few days." No further communication. reached out 6/11 and 7/8 for updates with no response, requested refund. No response.
By Vance A.
I ordered shoes in April, and it is July and I still have not received them. I have tried to contact the company multiple times for a refund and get no response.
By Dana H.
2 months and nothing recd. was told over a month ago they would be instock in “just a few days”. No response to inquiry.
By Christopher P.
Have emailed multiple time in regards to my order. No communication back from the company, no update on order status and cant even get ahold of them to cancel my order for a refund.
By James P.
I been waiting 3 months for my order. I reached out to Gatsby several times and gotten no response. I have now requested a refund. Horrible customer service.
By g C.
No shoes. No refund. No explanation. No good.
By Rick R.
Ordered a set of boots March 11. June 16th and still have not received them. Get an email every month saying they should be going out any day. Asked for a refund over two weeks ago, still have not received my money back. Poor customer service. They are still advertising the boots they say that they dont have. Might be a little scammish.
By Stefan H.
Do not order from this company. Gian is the customer service representative that responded to my request for information on my order. I'm not that familiar with Chinese names so the gender is unclear as well as if this is the surname or given name. Gian's Phone number is +1 (614) 285-5406. Call it and see what kind of help you receive. When I sent an email inquiring about when I might receive my order as it was overdue I received a generic email with this signature line: Sincerely, Gian Customer Service Representative gatsbyshoes.co My mistake for trusting Amazon to represnt a reputable retailer. DO NOT BUY from GATSBY's Shoes.
By John
