Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
206 reviews
KTS Pooled TrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes.With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers.Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal.KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families.Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
KTS Pooled Trust (ktstrust.org) has 206 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
206 approved reviews, newest moderated first
KTS supported both of my parents in the last 10 years of their lives. Cindy Arias and the rest of the KTS team were always prompt, courteous and understanding of my parents' needs. Payments were made on time, and portal was easy to navigate. Any questions or issues that arose were always dealt with in a professional and compassionate manner. Thank you KTS.
By Laurence B.
Very patient. Efficient with processing and management of documents. Because of them my mother can receive her Medicaid. Thank you!
By Ms. F.
We were advised by our lawyer to employ the services of a Pool Trust. Specifically KTS and I trust their referrals in all matters of financial navigation. KTS is efficient and professional. I have had the pleasure to work with Ms. Tanya Colon a few times and find her especially pleasant, responsive, caring.
By S Y.
KTS is very reliable in paying all the bills submitted on time. I have never had a problem with them. If you need to contact them, the staff is very helpful and resourceful.
By catherine
The Poole Trust is a new process for my family and KTS has made this a stress free process for me. Diana Paredes is very patient and took the time to inform me of what the Poole Trust is for and helping me take care of my mother's household expenses and needs.
By michelle E.
KTS is very responsive. They keep excellent and very clear records.
By anna M.
Easy and quick communication. Competent staff
By Yelena
After submitting bills , I am happy with the timely payments to the providers.
By Carlo B.
