Quick responses
Quick responses, all my questions perfectly answered.
By David A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,396 reviews
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Over 250,000 happy customers!
Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 544 reviews with 5 stars · Clear filters
Quick responses, all my questions perfectly answered.
By David A.
There was an issue with my boots which truly surprised me after 4 months and seldom usage. I reached out to customer support with issue. I was pleasantly surprised when I saw an almost immediate response. After some more information to show issue, they immediately offered to refund or replace my shoes. Truly appreciate their help. Love the boots. Highly recommend
By Jorge D.
Exceptional customer service quality shoes. Shoes that are made to last. I cannot recommend this company enough. 10 out of 10 highly recommend.
By BKP
I bought a pair of Gatsby shoes to try them out because of the advertised wider toe box. After a short “break in” I loved them. Unfortunately, after a couple of weeks I noticed the sole was coming loose. I emailed support and ACTUALLY GOT A PERSONAL RESPONSE! Awesome! I was given detailed instructions on how to get them replaced and it was SO EASY! In short…love the shoes and Gatsby made my problem into a minor inconvenience. I am a fan now!
By Howard Q.
Responded quickly
By Farris V.
Got an answer right away with help. Broke a lace and wanted to know the size of the lace. I love the shoes and will definitely purchase another pair when I wear these out. I have had many compliments for student and adults on my shoes.
By TheKlevester
Response from Gatsbyshoes· Feb 8, 2026
Thanks for continuing to support GatsbyShoes. Your feedback means a lot to us. We will continue to provide exemplary customer experience. -The GatsbyShoes Team
Customer service is right on top of it! Timely. No delay on any of my requests. Thank you!
By Timothy C.
Response from Gatsbyshoes· Feb 8, 2026
Thanks for sharing how timely we were able to addressed your concern Timothy. Your feedback means the world to us. -The GatsbyShoes Team
Angeline was so great and very helpful! I was very concerned I made a big mistake and she fixed it quickly and was very respectful through email!
By Meredith W.
Response from Gatsbyshoes· Jan 14, 2026
Thanks Meredith for sharing how helpful our representative in fixing your concern with your order. -The GatsbyShoes Team