FrontReviews of front.com

Been using Front for a month now, exactly what we needed, an easy to use intuitive interface with lots of features. We use it as a Team Inbox for all our e-commerce email addressed in one place. Support is also super fast and friendly. Hopefully Trustpilot does not remove this review as they have others I have genuinely left

Once you quit a paid subscribtion (overpriced) you can´t login anymore. There is no free plan even for that. All is gone and now im being forced to pay a subscribtion, just to access front invoices, past emails and files. I´m happy to remove this Review, once i can login for free to access at least my mailing history and the files.

I couldn't be happier with their service. The platform itself is incredibly user-friendly and efficient, making it a breeze to manage my mail. Whether it's sorting, forwarding, or organizing, this platform has simplified my life in so many ways. They have an exceptional customer service too.

The software is very nice when you use the most expensive scale package from 99 euro per month per seat. Below that there will be issues with ruling. The company is indeed commercial in a strange way. Rule features that belong in every simple ticketsystem are only available in the most expensive version. For example it is not possible to combine 2 simple rules 'comes from email' and 'contains keyword' if you can't combine, rules are quite useless. Extra features/plugins are extremely expensive. And the company works with a signed contract for 1 year and let you pay per year. These too commercial things give me the unpleasant feeling to give this company a 3 star rating. The rest of the software is working well. And it looks much better then alternatives as freshdesk.

Greedy company as other have mentioned. We cancelled the service after 1 week of usage and removed all our users, the following month we were still charged $86. We have filed a dispute with our bank. Aside from that the software works, but you're prompted to upgrade to 'Enterprise' to access even some basic features. Poor customer support, and willing to charge you for nothing.

Terrible customer service, I have been using this platform for a few months and still losing MANY messages from customers, (something I have never had to deal with while using alternative platforms) It seems that the most basic feature and the need to be able to get messages from your clients is too much to ask here. I have opened too many tickets and asked them to help me and have a zoom meeting or remote help - it is not something they even consider. DIS-recommendation.

By far the worst and greediest company I've ever dealt with, after downsizing due to financial problems. They would give no leeway on a temporary reduction in payments. Our contract was originally for 7 but then grew to 34 members, when asking to downsize to the initial contact (no lower) they insisted we had another 2 quarterly payments before we could do so costing us an additional £8,000!! DO NOT TRUST THEM, THEY DO NOT CARE ABOUT YOUR BUSINESS ONLY HOW MUCH £££ THEY CAN GET FROM YOU!

An impressive piece of kit that comes with personal support from a motivated and knowledgeable team. Not cheap, but you get what you pay for. Fronts’ effect is similar to replacing our in-house Jabber with Slack, back in the days. Front liberates communication and unfolds unseen ways of collaboration within a single hosted conversation. Our Team loves it!