Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
My dogs love Fresh Pet. Their coats never looked better. They are the shiniest I have ever seen them. They have not had any allergic issues since being on Fresh Pet.
By laura
Response from Freshpet· Dec 8, 2025
Healthy, shiny coats and no allergy flare-ups are amazing results—and exactly why we do what we do. 🐶😍 Freshpet is all about helping pets feel their best, and your feedback means the world to us! 💚 -Heather
My dog loves your food
By Sananngirl
Response from Freshpet· Jan 23, 2026
Hi there, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We’re so glad we could deliver a tail-wagging experience. 💚
My dog gobbles up every meal, no need to hand feed her to get her to eat!
By Mindy
Response from Freshpet· Jan 23, 2026
Hi Mindy, thanks for the 5 stars! We’re so happy our recipes hit the spot. Your feedback has us doing zoomies! 💚
Good food and reliable delivery.
By Jeremy
Response from Freshpet· Jan 23, 2026
Hi Jeremy, thanks for sharing! We love keeping tails wagging with reliable delivery. 💚
My dog was having diarrhea or turning her nose up at every kind of food. We had just got her from the animal shelter. I tried all different brands from the cheapest to the most expensive. Then I found fresh pet in my local store and gave it a try. She loves it. It has been 3 months and she still loves it and no stooling issues.
By Perri
Response from Freshpet· Dec 9, 2025
Thank you for sharing your pup’s story with us! 💚 We know how stressful it can be when a new rescue struggles with food and tummy troubles, so hearing that Freshpet has helped her feel better and enjoy mealtime makes us so happy! Three months of loving her food and no stool issues is a big win for her health and happiness. Give her some extra love from us—she deserves it! 🐶 -Heather
This food has been a lifesaver for my Charlie. He eats it every time, which was not the case in the last eight years. And, no upset stomach and other side effects. Charlie and I are very happy with this food. Thank you so much!!!
By Sherry
Response from Freshpet· Jan 23, 2026
Hi Sherry, thank you so much for the paws-itively amazing review. Knowing our food is making a difference for Charlie makes our tails wag! Thanks for trusting us with his nutrition. 💚
I love the convenience of having it delivered right to my door. My furbaby is a senior and has cancer, but Freshpet has given him more energy and keeps him at a healthy weight. He absolutely LOVES Freshpet!
By JESSICA
Response from Freshpet· Jan 23, 2026
Hi Jessica, thank you for the kind words. Knowing your pup loves our recipes and that it's making a difference for him makes us so happy! We appreciate you sharing your experience and being part of our Freshpet family. 💚
My dog loves the food, my only problem is she was gaining weight. I took 25% off the amount I feed her. I just wish they had an over weight menu. But otherwise I would highly recommend it
By Laurrie
Response from Freshpet· Jan 23, 2026
Hi Laurrie, thank you so much for the feedback and recommendation. We're always looking to expand to fit our pet parents' needs, so we'll be sure to share your comments with our marketing and development teams. We certainly appreciate you sharing your experience and being part of our Freshpet family!
