Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
My baby loves Freshpet products. They are fresh and smells good. He maintains a healthy weight and is very energetic. I also love the delivery service and the ordering process is easy.
By Kathy G.
Response from Freshpet· Oct 13, 2026
Hi Kathy, we're so happy your pup loves our recipes. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for sharing the love. 💚
I have noticed my Baby Girl is so happy and playful, loves eating breakfast and dinner now. I am so happy
By Sherri C.
Response from Freshpet· Oct 13, 2026
Hi Sherri, we’re so happy to hear you’re seeing improvements in your pup's happiness. That’s the kind of feedback that makes our tails wag nonstop. Thanks for the 5 stars. 💚🐾
Loved the shredded chicken but hated the multi protein. Also, ice arrived melted and there was a hole in the ice bag.
By Suzy Martin G.
Response from Freshpet· Oct 13, 2026
Hi Suzy, we are sorry to hear this happened. This certainly isn’t the kind of service or experience we aim to provide at Freshpet. A member of our team will be reaching out shortly to assist you and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. 💚
I like the fresh food.. it actually smells good when you open the pouches. Our dog likes it but she likes it a little warmed up. I wish you had more varieties without chicken. Do you have any fish or duck varieties?
By Nancy
Response from Freshpet· Oct 13, 2026
Hi Nancy, we're so happy to hear that your pup loves our recipes! While our Freshpet Custom Meals Delivery lineup doesn't currently offer any fish or duck options, our "chefs" are always busy in the kitchens whipping up new recipe ideas for our furry friends. We'll definitely pass along your comments to them. Thanks for the 5 stars. 💚🐾
The communication with me. Always checking to make sure everything is ok and the nice perks you give.
By William
Response from Freshpet· Oct 13, 2026
Hi William, we really appreciate your feedback! Thanks for taking the time to share your experience. Reviews like yours make our day extra pawsome. 🐾💚
Very easy to navigate website and my dog lady actually dances while I’m putting food in her bowl. I highly recommend your product to everyone
By Carol K.
Response from Freshpet· Oct 9, 2026
Hi Carol, thank you for the kind words and recommendation! Our mission is to make mealtime simple and healthy for the dog you love, so we’re thrilled to hear Lady enjoys our recipes. Sending tail wags your way! 🐾💚
Sugar likes the food p, I haven’t really seen any change in He lik es to walk all the time but she did before. The delivery comes on time food is still cool
By Sue Holmes S.
Response from Freshpet· Oct 9, 2026
Hi Sue, we appreciate your feedback. We're happy Sugar enjoys our recipes and that your delivery experience went smoothly. Thanks for choosing Freshpet.
Prompt delivery. Loved the discount on initial order. Like that I don't have to go from store to store looking for this food.
By Karen G.
Response from Freshpet· Oct 9, 2026
Hi Karen, thanks for the 5 stars! We’re happy the delivery window worked well for you, and everything arrived safely. Your feedback is a total treat for our team. 💚
