Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
So far good . I ordered 3 different brands and am deciding which of the 3 works best for him
By Patty
Response from Freshpet· Mar 20, 2026
Hi Patty, thanks for taking the time to share your experience. Your feedback is the best kind of treat. 💚🐾
Quantity is listed well. My dog loves it. No more smelly farts
By Beverly W.
Response from Freshpet· Mar 20, 2026
Hi Beverly, we’re so happy our recipes hit the spot. Thanks for being the best part of the Freshpet pack! 🐾💚
I am so glad the food looks and smells like “food.” My little guy was not having any more of dry kibble and he now eats healthier than he ever has!
By Cristina Y.
Response from Freshpet· Apr 21, 2026
Hi Cristina, thank you for the kind words and the 5 stars. We’re thrilled to hear Freshpet has been a good fit for your pet’s health. You just made our whole pack smile. 🐶💚
We previously purchased the Fresh Pet from the supermarket which our dog liked but didn’t go crazy over. So we switched to the delivery fresh pet. He now cries for his food. He loves it. Delivery is as promised. We have not had to use customer service so I cannot comment on that, but I’m sure it too is exceptional. We are happy we switched to this food and service.
By Connie B.
Response from Freshpet· Mar 17, 2026
Hi Connie, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We're so glad we could deliver a tail-wagging experience. Give your pup an extra belly rub from all of us. 🐾💚
I switched from another fresh food brand and Fresh Pet is easier, neater and my dogs love it.
By Sidonie P.
Response from Freshpet· Mar 16, 2026
Hi Sidonie, your review made our whole pack smile! We're so happy your puppies are loving Freshpet and that we've earned your trust. Thanks for sharing the love. 🐶💚
Cote loves it. My only issue I can't find on site how to change up her food some. I wanted to add variety.
By Margaret G.
Response from Freshpet· Mar 16, 2026
Hi Margaret, we're so happy Cote is loving Freshpet. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. 💚
My very picky dog loves this food. Have given her a variety and she enjoys them all. Can't believe I'm seeing a clean bowl every night. You are very easy to work with. I needed to make a couple changes in delivery/selection and it was a piece of cake. All good.
By Roger R.
Response from Freshpet· Mar 17, 2026
Hi Roger, your review made our whole pack smile! It’s a big win when a selective eater cleans the bowl. Thanks for trusting us with your pups’ nutrition. We’re so glad we could deliver a tail-wagging experience. 🐾💚
Good selection. I like that treats are an option. Delivery was quick and flawless. Sophie is a picky eater and she just devours the Freshpet.
By Susan K.
Response from Freshpet· Mar 17, 2026
Hi Susan, we’re so happy Sophie approved of our recipes. Fast delivery and happy pups? That’s our favorite combo. 🐾💚
