Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
I think the food smells like something I would eat! My pup loves it most of the time. He can be difficult sometimes. Yesterday he at 3 meals. Today he hasn’t eaten yet. Go figure.
By KitKat
Response from Freshpet· Apr 14, 2026
Hi, thank you for sharing your feedback and for being the best part of the Freshpet pack!🐶💚
Love freshpet for Lacie was hoping she would lose weight but not yet she loves the meal choices little expensive I will see how this month goes Becky Ellis Abbot, Me
By Becky
Response from Freshpet· Apr 10, 2026
Hi Becky, we're so happy Lacie is loving our meals. Your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶💚
My dog seems to like his food more I give 50/50 of fresh and kibbles
By Mary
Response from Freshpet· Apr 10, 2026
Hi Mary, we’re thrilled your pup is digging in. Your feedback is the best kind of treat. 🐾💚
My dogs love this! I use it as a topper for my elder dogs on special diets and they are so excited for dinner.
By Carolyn
Response from Freshpet· Apr 10, 2026
Hi Carolyn, we're so happy your dogs are loving Freshpet. Thanks for taking the time to share your experience and the 5 stars! 🐾💚
The food arrived right on time and my dog loves it.
By Cathy
Response from Freshpet· Apr 10, 2026
Hi Cathy, we’re so happy to hear that your pup loves our recipes! Safe, on-time arrivals are always the goal. 🐶💚
Molly enjoys her food, however I may have to change to a more cost efficient alternative because of my limited and fixed income.
By Jerry M T.
Response from Freshpet· Apr 10, 2026
Hi Jerry, We're so glad Molly enjoys Freshpet and we completely understand needing more cost‑efficient options. Our recipes are sold in stores nationwide; feel free to use our product locator tool to find it in other stores near you: https://freshpet.com/where-to-buy/ Let us know if you need any additional help, and thank you for taking the time to share this with us. 💚🐾
Nikki loves the food. Breath smells better.
By Rick
Response from Freshpet· Apr 9, 2026
Hi Rick, we’re so happy to hear Nikki is loving our recipes and that you’re seeing positive changes in her health. Thanks for sharing the love and for the 5‑star review 💚🐾
Maggie loves her new diet. She seems more energetic for a senior and I think it's helped with her allergies. Great product. I will continue to keep her on it.
By Claire
Response from Freshpet· Apr 8, 2026
Hi Claire, we’re so happy to hear you’re seeing improvements in Maggie's health and that she loves our recipes. That’s the kind of feedback that makes our tails wag nonstop. Thanks for being part of the Freshpet family! 💚🐾
