Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
All good, No complaints No change in Lady. She likes the food very much.
By Charles S.
Response from Freshpet· Jun 1, 2026
Hi Charles, thanks so much for the 5 stars! we’re happy to hear Lady loves our food and grateful to have you as part of our Freshpet pack. 💚
My dog loves it. Easy to prepare and the feeling that my dog is getting good nutrition.
By Charles M.
Response from Freshpet· Jun 1, 2026
Hi Charles, we're so glad your dog is loving Freshpet. Thank you for trusting us with your pup's nutrition. Your feedback is a total treat for our team.💚🐾
Food is too human, dogs loved every meal. They are hooked! We need our subscription changed to send more frequently, we ran out.
By Michelle
Response from Freshpet· Jun 3, 2026
Hi Michelle, we're so happy to hear that your pups are enjoying our recipes! We’d love to help update your menu. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 💚
Just got off the phone with Freshpet… perhaps the worst customer service in my experience. Long story short.My small dogs enjoy the food. However, someone on Freshpet’s team miscalculated the number of bags we needed. One box arrived when I was home, the second two my dog sitter refrigerated and froze due to the volume. Arriving home, I had to throw out 10 bags of expired food. The six bags in the freezer may be inedible. I presently have two unexpired bags in my refrigerator . I asked for a refund for the expired food which was due to sending considerably more than needed. The customer service person was extremely difficult to understand…seemed to want me to take pictures of the expired food which is in the outside trash. I also asked to change my order…quite a procedure on their end. After 25 minutes of getting nowhere, I asked that my subscription be canceled immediately. What a fiasco.
By Laurie
Response from Freshpet· Jun 1, 2026
Hi Laurie, we’re truly sorry to hear about your experience and we’d like to look into this further for you. To do so, we've requested a bit more information. Please reply at your earliest convenience, and we'll be happy to assist. We look forward to hearing from you soon. -Nicole
Our 14 year old Chihuahua, Lily, literally gallops to get to her food! After one of our other dogs passed, both Lily and Abby, our Chiweenie, would not eat. Fresh Pet came to the rescue!
By Joseph
Response from Freshpet· Jun 3, 2026
Hi Joseph, we're so happy to hear Lily is galloping to her food again. It's wonderful that both Lily and Abby are enjoying our recipes. Thank you for sharing your story and for trusting us with their nutrition. Sending lots of tail wags your way! 💚🐾
Called and service member very helpful
By Elizabeth S.
Response from Freshpet· Jun 3, 2026
Hi Elizabeth, thank you so much for the feedback and recommendation. We're always looking to expand to fit our pet parents' needs, so we'll be sure to share your comments with our marketing and development teams. We certainly appreciate you being part of our Freshpet family! 🐶💚
All good from quality of food to delivery and ordering. And the dogs love it!
By Christina C.
Response from Freshpet· May 29, 2026
Hi Christina, we're happy your pups are loving their Freshpet meals. It’s great to hear scheduling was simple and your delivery showed up on time. Thanks for being part of our pack! 🐾💚
Rita Mae waits near her bowl for permission to eat and then dives into to gobble it up. She eats twice daily and never lets feeding time get by me! She loves this food but picks out the cranberries and carrots and puts them on the floor for me to throw away!
By Carol in I.
Response from Freshpet· May 29, 2026
Hi Carol, thanks for the 5 stars! It sounds like Rita Mae knows exactly what she likes and doesn't waste any time when it's mealtime. We’d like to help with your next menu selection. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 🐾💚
