Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
Max is happy to eat it. He licks the bowl clean
By Anna Maria Pagano A.
Response from Freshpet· Aug 24, 2026
Hi Maria, we're so happy Max is loving Freshpet. Getting a pup’s stamp of approval is no small feat. Thanks for the 5-stars. 🐶💚
Delivery was prompt
By Ms. Sharrell H.
Response from Freshpet· Aug 25, 2026
Hi Sharell, we're happy your pup loves our Freshpet meals. We’re always on the ball with delivery! 💚
She’s not crazy about the beef. But loves the chicken and the chicken and turkey
By John R.
Response from Freshpet· Aug 25, 2026
Hi John, we're happy to hear that your pup loves our chicken recipes. Thanks for being part of the Freshpet pack! 💚
The ease of ordering, the "better" ingredient's and the fact that is fresher than dry dog food - the biggest plus that they like it.
By Fins U.
Response from Freshpet· Aug 24, 2026
Hi there, thank you so much for the paws-itively amazing review! We're over the moon knowing your dogs love their Freshpet meals and that it's made mealtime easier for your whole family. Sending tail wags your way! 🐾
For the first time in five years he gets excited at meal time. I bought him a slo-mo food bowl to stop him from gulping it down
By Kenneth
Response from Freshpet· Aug 22, 2026
Hi Kenneth, we appreciate you sharing this! Hearing that your pup approved of our recipes makes us so happy. Reviews like yours make our day pawsome. 🐾💚
Too much food in one order
By Jane
Response from Freshpet· Aug 25, 2026
Hi Jane, thank you for sharing your feedback. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. -Nicole
He really likes the food but it seems to make him very thirsty
By Julie H.
Response from Freshpet· Aug 28, 2026
Hi Julie, thank you for sharing your feedback with us and that your pup enjoys our recipes. Most dogs are able to meet their hydration requirements from Freshpet alone, so we're sorry to hear that it seems to be making him more thirsty. We recommend consulting your veterinarian, as they'd know your pup's health history best. Please feel free to let us know if you need any additional assistance. We're here to help.
He loves the food! It’s easy to serve and he gets so excited when he sees the package in my hand! Thank you for a quality product!
By Cheri E.
Response from Freshpet· Aug 21, 2026
Hi Cheri, our mission is to make mealtime simple and healthy for the dog you love, so we’re thrilled your pup is loving Freshpet. Thanks for the 5 stars. 💚🐾
