Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
Still not recieved after 10 days ago ordering …
By Sue W.
Response from Freshpet· Aug 30, 2023
Hi Sue, We are sorry for the delay in your ordering reaching you. We have experienced a lot of disruption in our supply change over the past two weeks. We hope that next week we will be back in full stock on the website and with our retailers. Our records show that a refund was processed today. Freshpet Care Team
Cancelled my order after 2 months of having it. There took payment on the 19th my date. Had to ring ip week later as still not received any info on delivery. Was told struggling to get goods. Could be another week or more before i get it. So that would of been 2 weeks into my months supply and no food. In which case I'm still buying other food. £50 down.
By Susan N.
Response from Freshpet· Aug 30, 2023
Hi Susan, We are sorry to hear you had to cancel your order. We have refunded order number 15304 on 24 August. Please do get in touch with our care team if you have not received this 0800 00 96185. Freshpet Care Team
My dog has some stomach issues so after a lot of trial and error we found the grain free roll suited him really well and have used the subscription service for quite a while. All has gone well until now... the money for our August subscription was taken from our account but a week later we had still not had our delivery. Spoke to customer services who said the grain free roll was out of stock and they didn't know when it would be back in. They refunded me promptly but without the £6.95 shipping cost I had paid. This was a bit annoying as I hadn't had the delivery so not sure why they withheld the shipping cost. There is no availability of this product in my usual Tesco supermarket or any other fairly local stockists. I have now had to buy a different brand which has given my dog an upset stomach. Very disappointed...
By tracey M.
Response from Freshpet· Aug 23, 2023
Hello Tracey, Thank you for your feedback. We are so sorry that you were not refunded the full amount. This is an error on our side, and we will rectify that straight away. We have other Grain Free recipes in stock if you would like a free hamper email us at [email protected]. The good news is the grain free roll is about to be back in stock, there was a delay at our port in Southampton that was out of our control. This should be rectified by tomorrow 24 August 2023. The Freshpet Care Team
Difficult to buy from stores, but my dog loves this food, purchased on line, no problem with orders, till now, no stock to complete my order till end of August, won’t send what they have, from my order, not there policy, no food, so having to but other dog food, giving her upset stomach, so slowly changing her food, so won’t have problem with again, please review your policy, send what you can, so dogs can have food.
By chris
Response from Freshpet· Aug 21, 2023
Hi Chris, We are sorry to hear you are finding it difficult to find some of our recipes in store. We had to change some of our bar codes recently which meant some retailers had a problem ordering. We have rectified this with Tesco, Sainsbury, Morrisons & Asda so they should be back in stock now. Unfortunately restocking our retailers left us a bit short on our own website. As you’ve mentioned by the end of the month this should also be fixed. We are so sorry to hear your pup has an upset tummy, if you email us at [email protected] we can let you know what is in stock and put an order together for you, free of charge. The Freshpet Care Team
Dog likes the food and farts less eating it but you don't get an exact delivery date. For a service like this I want to know the day it is going to turn up and be able to change it if needed. I am dividing the 'hamper' into 24 days so getting them more than 24 days apart doesn't work.
By Darren L.
Response from Freshpet· Aug 21, 2023
Hi Darren, Thank you for your feedback. We are glad your pet is enjoying their Freshpet menu. You are able to set the delivery to the frequency you want ie weekly, fortnightly or monthly. You are also able to pick the day of delivery from Tuesday-Friday. You can change this when you set up an account with us. You can skip deliveries, change the frequency and change days all at your convenience. If you are unable to do this for whatever reason you can call our customer care team on 0800 00 96185 they can help you set up the account and manage it for you on your behalf. The Freshpet Care Team
Our rescue dog Monty, is a very fussy eater and having tried and thrown away pounds worth of dozens of different foods we found Freshpet in our local Morrisons and he loved it. I decided to go onto subscription with a delivery once a month and supplement from the supermarket but that turned into a disaster earlier this year as Morrisons didn't have any for weeks neither did any other supermarket in the area. We tried 2 other subscription dog food companies which was expensive and every flavour went in bin. So I decided to increase to 2 Freshpet boxes a month which is expensive but it's good healthy food for Monty and he always licks the bowl clean. I have ordered via your website which to be honest isn't the easiest site I have ever used. When I was desperate to get a box delivered quickly it wouldn't allow me to do this and our the second delivery had to be two weeks after the first delivery when I needed it straightaway. But everything is running smoothly now and we are all happy and Monty is enjoying Freshpet every day. Thank you.
By J E D.
My delivery is always on time and really chilled well. The food is very good I am sure my dog would say so if she could talk.
By jean C.
Recently discovered Freshpet. Great food & choices that our Cockers love. They had previously had a raw diet but quite suddenly had a change of heart so we had to find an alternative. Freshpet seems to fit the bill; easy to order, pleasant helpful staff with a personal touch so, so far really pleased with the service and choice. Not cheap but I firmly believe, “you get what you pay for.” A quality product
By Gilly S.
